Cox Review

Low starting prices and bundle deals

Cox Communications
Starts at $29.99/mo for 12 months with 1-yr. svc. agr.

  • Great value bundles
  • Blazing fast gigabit internet speeds
  • Low introductory prices
  • Customizable Contour TV

*Data as of 05/26/2020. Offers and availability may vary by location and are subject to change.

Cox pros and cons

Cox Communications is a good option if you want fast internet speeds, no-contract TV service, or a bundle bargain. But after the first year or two, you’ll probably see your monthly bill go up.

Pros

  • Inexpensive introductory prices
  • Up to gigabit internet speeds
  • Good bundle deals

Cons

  • Price increase after intro period
  • Limited availability
  • 1 TB internet data cap

Cox promotions and deals

Cox has great introductory rates for internet and bundles. It sometimes offers even better promotions for certain areas. For example, at the time of writing, several cities (including Las Vegas, NV, and Sun Valley, ID) had a running promotion to get Gigablast for $99.99 per month for the first year, instead of the usual $119.99 monthly charge. Ask your Cox customer service agent about any current deals available in your area to see if you can score a discount.

Cox internet, TV, and bundles

Internet
  • $29.99–$99.99/mo. for 12 mos. w/ 1-yr. term agrmt.
  • 25 Mbps–940 Mbps
  • Great introductory rates
View internet plans
TV
  • $50.00–$130.00/mo. for 12 mos.
  • 75–140+ channels
  • No contracts
View TV plans
Bundles
  • Start at $49.99/mo. for phone and internet bundles for 12 mos. w/ 1-yr. term agrmt.
  • Up to 250 channels and 940 Mbps
  • Both Double Play and Triple Play packages
View bundles

Offers and availability may vary by location and are subject to change.

Cox has TV, internet, home phone, and home automation services. All of them are available alone or bundled together with other services for a better deal. We’ve put together a brief overview and recommendation for each of Cox’s main offerings below.

Cox internet

Our pick:

Cox Internet Preferred 150

Speeds up to
150
Mbps download

From
$5999/mo

1 Year Term Agreement. Your term agreement will be for 12 months. You may cancel within 30 days of the start of your agreement to avoid an early termination fee (ETF) by calling Cox Customer Care. After that, you will be charged an ETF of up to $120 if you terminate Internet service or Internet service is disconnected. You will not be charged an ETF if you terminate non-Internet services or if you upgrade or downgrade any of your services or rented equipment, but such changes to services or equipment may affect your rates and discounts. The full text of the term agreement is at cox.com/policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.

Starter Internet – Discount
Offer expires [disclaimer-expiration] and is available to new residential Cox Internet customers in Cox service areas. Promotional period runs from first installation of Internet service, even if you change speeds. Promotional period runs from first installation of Internet service, even if you change speeds. After promotional period, regular rates apply. See www.cox.com for current regular rates. Advertised rate excludes taxes, surcharges, professional installation, usage-based charges (data overages, streaming subscriptions, etc.), and other fees or charges, which are subject to change. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Other restrictions may apply.

Starter Internet Product Terms
Starter requires a DOCSIS 3.0 modem. Use of a Cox-approved cable modem is required {hyperlink https://www.cox.com/residential/support/cox-certified-cable-modems.html}. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.
 
Product Pricing and Policies
Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox uses cable connections to deliver speedy internet, reaching up to 1,000 Mbps. That’s impressive, but most people don’t need that kind of bandwidth. Cox’s humbler low- and mid-tier options offer good value if you’re not looking for the fastest internet. The Cox Internet Preferred 100 plan is a great middle-of-the-road option for families. Read our in-depth analysis of Cox internet plans for our recommendations.

Find a Cox store near you.

Cox fees and charges

The prices for internet and TV that you see advertised are rarely what you’ll actually pay—all thanks to good ole taxes and fees. Though extra charges aren’t fun for anyone, they’re nothing new. Cox pretty much does what other companies in the industry do.

Cox charges penalty fees if you pay late, your payment is returned, or you cancel your service before the end of your contract (remember not all Cox plans have contracts)—just like a landlord or any other contract business would. You’ll also have to pay unavoidable taxes for services, which depend on where you live.

There are also fees that go along with certain services. Getting TV from Cox comes with monthly broadcast TV and regional sports surcharges. And if you use the internet a lot (and we mean a lot), you could see overage fees for going over your 1 TB monthly data limit.

Learn more about Cox.

How to self-install Cox

Take installation into your own hands without waiting around for a service appointment.

 

Read more about How to self-install Cox

Cox vs. AT&T

Cox has better budget and mid-tier plans, but AT&T wins for customer satisfaction.

 

Read more about Cox vs. AT&T

CenturyLink vs. Cox

Cox bundles are a great bargain, but CenturyLink’s Price for Life guarantee protects against sneaky price hikes.

Read more about CenturyLink vs. Cox

Our verdict

We’re fans of Cox Communications’ low prices when you first sign up, especially for internet plans and bundles. We’re less thrilled about Cox’s price jumps after those introductory rates, but it’s a good service provider if you’re looking for a bargain for a year or two. And its fast internet speeds can be worth the price increase if you need a lot of bandwidth.

When it comes to TV, Cox Contour TV’s no-contract policy and limited price increases are great. Its one-plan arrangement lets you customize your channel lineup more than tiered plans available from other providers, but the customization options also up the price pretty quickly. The service is fine by itself, but it’s better as part of a bundle.

Overall, we like Cox bundles, even though they require a contract. They give you some pretty steep savings for the first few years, which makes both the internet and TV plans more appealing.

Find speeds in your area.

Cox FAQ

Is Cox DSL or cable?

Cox Communications is a cable company. It uses copper cable connections for both its TV and internet services. Compared to DSL, cable internet is faster and more reliable, but it isn’t perfect. Cable connections can get congested and sluggish if you and all your neighbors decided to get online at the same time.