"Cox Cable Internet service is fast and stable..."

Stefany Meyer | Burke, VA
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18
States Served
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100 Mbps
Most common advertised
download speed

About Cox Communications Internet

Your best chance of finding Cox Communications service is in Arizona, its largest coverage area. You can also find Cox Communications in Rhode Island, Nevada, Oklahoma, and many other states. It is a cable internet provider, which means it has numerous TV bundling options. Cox internet service enters the house through a cable outlet and then connects to your modem or modem/router combo. With a Wi-Fi router option, Cox internet delivers a reliable wireless home network.

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Cox Communications Availability Map

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Cox Communications pricing packages

Cox Internet Essential 30

Speeds up to
30
Mbps Download

From
$3999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Essential service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Preferred 100

Speeds up to
100
Mbps Download

From
$5999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Preferred service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Ultimate

Speeds up to
300
Mbps Download

From
$7999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 04/01/2019 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Ultimate service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

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HSI's Assessment of Cox Communications

HSI's Quick Review

Cox is fast! Cox internet delivers the high speeds that make almost any internet activity run smoothly.

Why choose Cox?

Cox delivers reliable speed at an excellent price, and most customers don’t experience many issues. Cox is a smart choice for high-speed internet.

HSI Rating

6.4
Overall

Our HSI ratings are an aggregate score assigned by our internet professionals. They include the following factors:

  • HSI's 2018 Consumer Survey
  • Government Data on ISP Speed and Reliability
  • Insights from Industry Insiders
  • On-Site Customer Feedback
  • Analysis of Patterns in the HSI Database
  • Feedback from Our Partners

Speed

Cox Communications Internet Speeds

Cox offers four main speed tiers of Internet service. They range from 10 Mbps to 300 Mbps. They also recently started offering 1 Gbps to a few markets. Because the Gigabit Internet is only available in a few areas, this review will focus on the other speed tiers. In the lower tiers, the speeds offered by Cox are on par with other cable Internet providers, but on the higher end, the 300 Mbps offered by Cox is among the fastest for cable providers. Because of the great speeds available, Cox is a great choice if you stream a lot of videos or download a lot of movies or games. In fact, when you compare Cox to DSL Internet providers, you could save over four minutes every time you download a 25 MB video. Those minutes can add up quickly. If speed in your main concern, but you don’t want to pay for fiber optic Internet, Cox is a great option.

Value

Cox Communications Internet Prices

Cox Internet packages start out at about $29.99 for the lowest tier up to about $79.99 for the highest tier (not including the 1 Gbps tier). After the first year, these prices will increase by as much as $25. A price increase after the introductory promotional period is a common practice among cable Internet providers. Cox Internet pricing is competitive within the industry and the speed you get for your dollar gets better among the higher tiers. New Cox customers can expect to pay an installation fee. To have service installed by a Cox technician you will pay $75. Cox also offers a self-installation option. Unfortunately, Cox charges $20 for a self-install. Some promotional offers may waive these fees. Cox also offers to have its technicians set up your home network with up to three computers for a charge of around $40. Cox has two different Wi-Fi modems to choose from. Despite the fee for self-installation, Cox offers a good value for its Internet service. The lower speed tiers are about on par with Industry standards, while the higher tiers deliver a lot speed for the price. As with most Internet providers, that value takes a hit after the promotional period expires. But, even at full price the speed delivered by Cox Internet makes it a good deal.

Customer Satisfaction

Cox had an average showing in HSI’s 2018 independent survey. It scored 3.76 out of 5 for overall customer satisfaction. The survey reflected the high speeds available from Cox. It scored its highest mark for customer satisfaction in the speed category, 4.12 out of 5. It also scored well, 3.9 out of 5, in the reliability category. With such high marks for speed and reliability, the biggest factor that dropped the overall score is the monthly bill category, where Cox scored a 3.22 out of 5. The average of our customer reviews give Cox a 3.5 out of 5. That’s not a bad rating. Some customers have complained about service disruptions and pricing increases, but those seem to be the exception, not the rule. Most customers seem to be happy with their Cox service.

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208 Cox Communications Customer Reviews

Rating breakdown

3.0
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Rob Thorne | 2018-11-09

Verified User

I have had COX cable off and on for almost 20 years. If there was something else available that had internet speed I would be gone. OVERPRICED, crappy service and I lose TV and Internet at least every three months. Every technician comes here and says they need to move the line and that they will be back. Don't see anyone until it goes out again. Satellite is not an option and the only other worth a crap High speed internet service provider is Century link and they don't have fast enough speeds in the area. If you can stay as far away from COX as possible. When I lived in Montgomery, AL I had knology cable and internet. My speeds were faster and I had twice as many channels for half the price.

Was this review helpful? Yes 44 No 2

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Bre Ru | 2018-11-08

Verified User

Very poor customer service. Rude. Had them for over 12 years and I am done giving them our business. Their harassing calls and rudeness are unacceptable.

Was this review helpful? Yes 38 No 2

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Michael Fisher | 2018-11-03

Verified User

I am a COX customer for nearly 10 years. I have a winter home in Las Vegas, that we come to for periods of 3-4 weeks 3-4 times a year. When requesting service for a period I am now being billed $21.63 for "self activation" or pay them $9.95/mo while we are away (basically 9mos/year). We always prepay for usage when requesting a reconnection, and have NEVER been late with a bill payment. When times were tough Cox couldn't do enough for us, now we're told these are your NEW rules and you can agree with them or go elsewhere. I used to be VERY pleased with Cox service, but after having $21.63 added to my bill (without my knowledge or approval) and spending nearly 2hrs on long distance phone calls to resolve - I AM DISGUSTED WITH THEM for their lack of compliance with their own commitments made to me. I was even told (on the 4th transfer) that I should speak to the Billing Dept ( they were who I contacted in 1st place!!!!). What a mess!!! Looks Like Clearnet now.

Was this review helpful? Yes 92 No 5

Cox Communications

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Amber Tyler  | 2018-11-03

Verified User

I had originally had Cox awhile back service and speeds were FANTASTIC! We had to disconnect service for about 6 months to sell a house in an area that didn't have cox as an available provider. We turned all our services on with Cox in July once more and opted to try the panoramic wifi with the modem and router in 1 unit. We have had NONSTOP ISSUES, the modem shuts down or off at least 3 times Every day and we have to manually reset it at least twice more on top of that. I'm lucky to get anything more then 2 bars at any time. Finally yesterday no matter what we did customer service at cox and myself there was absolutely nothing that could be done to fix it, their system couldn't even seem to be able to detect our modem let alone try fixing it. The representative I spoke with was great he apologized for the trouble and let me know just bring it in to a Cox store and they'll replace it with a new one at no charge. So that's what I'm going to do asap and pray that it was a bad unit or a glitch. I'll try to keep you all informed on how hard the swap is inside the store and if the change of unit does or does not improve the quality of the internet speeds and quality of connection

Was this review helpful? Yes 22 No 5

Cox Communications

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Kief Conn | 2018-11-03

Verified User

A little pricey but works great.

Was this review helpful? Yes 4 No 21

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Trina Carley | 2018-06-11

I've use Cox Communication for pretty much most of my life. Although it's EXPENSIVE (internet-only) I do get fast speeds. So I use the internet to access Netflix and Hulu, and whatever else need to do online. I have no problems with internet service.

Was this review helpful? Yes 23 No 9

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Hollie Foresta | 2018-06-08

Cox has real good, well pretty good, nice & fast has high speed Internet. Their TV is ok too. Once in awhile you can catch a deal out of them where they’ll add the premiums (HBO, Cinemax, etc) for a “deal.” Their idea of a deal anyway. They are the ONLY company, utility-wise that does not offer financial aid, or some type of assistance for low income households, which I don’t think is right at all, because for someone like me, who is on public assistance, my Cox bill literally killed me every month. That’s really my biggest & only complaint about them.

Was this review helpful? Yes 13 No 21

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Jennifer Keehner | 2018-05-21

We have had Cox for 30+ years and have been increasingly disappointed. The actual service is horrible. Our phone NEVER WIRKS. The cable is consistently pixelated to the point you just turn off the darn tv and give up. If that wasn't enough, the bill goes to almost every single month. Bundling basic phone, cable and internet exceeds 3 bills monthly...ridiculous!

Was this review helpful? Yes 47 No 4

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Hailey Gomes | 2018-05-20

The service seems to be average, speed average when compared to friends nearby who gas at&t. Prices just keep going up!!

Was this review helpful? Yes 20 No 5

Cox Communications

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Sandra McCallum | 2018-05-20

Overpriced. Service intermittent. Some problem pops up almost weekly. Service frustrates me. When it works flawlessly internet is fast. If you are into sports Cox is your type of cable. MULTIPLE sports stations.

Was this review helpful? Yes 26 No 6
Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.
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