"Cox Cable Internet service is fast and stable..."

Stefany Meyer | Burke, VA
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18
States Served
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100 Mbps
Most common advertised
Download Speed

About Cox Communications Internet

Your best chance of finding Cox Communications service is in Arizona, its largest coverage area. You can also find Cox Communications in Rhode Island, Nevada, Oklahoma, and many other states. It is a cable internet provider, which means it has numerous TV bundling options. Cox internet service enters the house through a cable outlet and then connects to your modem or modem/router combo. With a Wi-Fi router option, Cox internet delivers a reliable wireless home network.

Enter your zip to see if Cox Communications is available in your area.

Cox Communications pricing packages

Cox Internet Essential 30

Speeds up to
30
Mbps Download

From
$3999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 12/03/2018 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Essential service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Preferred 100

Speeds up to
100
Mbps Download

From
$5999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account. *Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 12/03/2018 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Preferred service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Cox Internet Ultimate

Speeds up to
300
Mbps Download

From
$7999/mo

for 12 months with 1-yr svc. agmt.
Your service agreement will be for 12 months. You may cancel within 30 days of start of agreement to avoid an early termination fee (ETF) by calling Cox Customer Care at the number located on your bill. After that, you will be charged up to $120 if you cancel the agreement or Internet is disconnected. You can change other services, features and equipment without affecting your agreement. The full text of the service agreement is on cox.com under Policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
*Note: Most promotional prices cannot be combined with promotional prices for other services. The regular rate for this service may apply if another promotional service is added to your cart. Offer expires 12/03/2018 and is available to new residential Cox Internet customers in Cox service areas. Offer is only available for new subscriptions to Internet Ultimate service. After promotion period, regular rates apply. See www.cox.com for current rates. Prices exclude installation/activation fees, equipment fees, inside wiring fees, additional outlets, taxes, surcharges and other fees. Internet speeds not guaranteed; actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. A credit check and/or deposit may be required. Offer may not be combined with other offers. Online orders only. Other restrictions may apply.

Enter your zip to see if Cox Communications is available in your area.

HSI's Assessment of Cox Communications

HSI's Quick Review

Cox is fast! Cox internet delivers the high speeds that make almost any internet activity run smoothly.

Why choose Cox?

Cox delivers reliable speed at an excellent price, and most customers don’t experience many issues. Cox is a smart choice for high-speed internet.

Rating Breakdown

6.4
Overall

Speed 8.0

Value 7.4

Consumer Interest 3.0

Consumer Satisfaction 7.1

The HSI Ratings are an aggregate score assigned by our Internet professionals. It includes several factors, including:

  • HSI's 2018 Consumer Survey
  • Government Data on ISP Speed and Reliability
  • Insights from Industry Insiders
  • On-site Customer Feedback
  • Analysis of Patterns in the HSI Database
  • Feedback from our partners

Speed

Cox Communications Internet speeds

Download up to

300 Mbps

Upload up to

30 Mbps

Cox offers four main speed tiers of Internet service. They range from 10 Mbps to 300 Mbps. They also recently started offering 1 Gbps to a few markets. Because the Gigabit Internet is only available in a few areas, this review will focus on the other speed tiers. In the lower tiers, the speeds offered by Cox are on par with other cable Internet providers, but on the higher end, the 300 Mbps offered by Cox is among the fastest for cable providers. Because of the great speeds available, Cox is a great choice if you stream a lot of videos or download a lot of movies or games. In fact, when you compare Cox to DSL Internet providers, you could save over four minutes every time you download a 25 MB video. Those minutes can add up quickly. If speed in your main concern, but you don’t want to pay for fiber optic Internet, Cox is a great option.

Value

Cox Communications Internet Prices

Internet Packages starting at

$29.99/mo

Top-Tier packages starting at

$79.99/mo

Cox Internet packages start out at about $29.99 for the lowest tier up to about $79.99 for the highest tier (not including the 1 Gbps tier). After the first year, these prices will increase by as much as $25. A price increase after the introductory promotional period is a common practice among cable Internet providers. Cox Internet pricing is competitive within the industry and the speed you get for your dollar gets better among the higher tiers. New Cox customers can expect to pay an installation fee. To have service installed by a Cox technician you will pay $75. Cox also offers a self-installation option. Unfortunately, Cox charges $20 for a self-install. Some promotional offers may waive these fees. Cox also offers to have its technicians set up your home network with up to three computers for a charge of around $40. Cox has two different Wi-Fi modems to choose from. Despite the fee for self-installation, Cox offers a good value for its Internet service. The lower speed tiers are about on par with Industry standards, while the higher tiers deliver a lot speed for the price. As with most Internet providers, that value takes a hit after the promotional period expires. But, even at full price the speed delivered by Cox Internet makes it a good deal.

Customer Satisfaction

Cox had an average showing in HSI’s 2018 independent survey. It scored 3.76 out of 5 for overall customer satisfaction. The survey reflected the high speeds available from Cox. It scored its highest mark for customer satisfaction in the speed category, 4.12 out of 5. It also scored well, 3.9 out of 5, in the reliability category. With such high marks for speed and reliability, the biggest factor that dropped the overall score is the monthly bill category, where Cox scored a 3.22 out of 5. The average of our customer reviews give Cox a 3.5 out of 5. That’s not a bad rating. Some customers have complained about service disruptions and pricing increases, but those seem to be the exception, not the rule. Most customers seem to be happy with their Cox service.


Enter your zip to see if Cox Communications is available in your area.

Rating breakdown

3.0
Overall

Speed

Pricing

Service

202 Customer Reviews

Cox Communications

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Trina Carley|2018-06-11

I've use Cox Communication for pretty much most of my life. Although it's EXPENSIVE (internet-only) I do get fast speeds. So I use the internet to access Netflix and Hulu, and whatever else need to do online. I have no problems with internet service.

Was this review helpful? Yes 13 No 0

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Hollie Foresta|2018-06-08

Cox has real good, well pretty good, nice & fast has high speed Internet. Their TV is ok too. Once in awhile you can catch a deal out of them where they’ll add the premiums (HBO, Cinemax, etc) for a “deal.” Their idea of a deal anyway. They are the ONLY company, utility-wise that does not offer financial aid, or some type of assistance for low income households, which I don’t think is right at all, because for someone like me, who is on public assistance, my Cox bill literally killed me every month. That’s really my biggest & only complaint about them.

Was this review helpful? Yes 8 No 2

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Jennifer Keehner|2018-05-21

We have had Cox for 30+ years and have been increasingly disappointed. The actual service is horrible. Our phone NEVER WIRKS. The cable is consistently pixelated to the point you just turn off the darn tv and give up. If that wasn't enough, the bill goes to almost every single month. Bundling basic phone, cable and internet exceeds 3 bills monthly...ridiculous!

Was this review helpful? Yes 22 No 3

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Hailey Gomes|2018-05-20

The service seems to be average, speed average when compared to friends nearby who gas at&t. Prices just keep going up!!

Was this review helpful? Yes 9 No 2

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Sandra McCallum|2018-05-20

Overpriced. Service intermittent. Some problem pops up almost weekly. Service frustrates me. When it works flawlessly internet is fast. If you are into sports Cox is your type of cable. MULTIPLE sports stations.

Was this review helpful? Yes 15 No 1

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Rob Woodyard|2018-04-30

I have been a Cox customer for 15+ years in 3 locations in Las Vegas and/or Henderson. Two locations were great. The current location is awful. We have lived in this location (zip code 89121) for about 8 months and the internet and cable constantly drop or freeze. They have sent numerous people out - but they also have admitted they get numerous complaints from this neighborhood. They still have not resolved the issues and it is now almost May and I have been calling since December. So if there was a viable alternative I would drop their service here. But previously it was fine. So other parts of town, yes. In this area - I use them because I have to. There really is not another provider with the speed of cable.

Was this review helpful? Yes 13 No 0

Cox Communications

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ReGis Johnson |2018-04-26

The service was always A1 Never had issues with the service and they have 24 hour customer support. But I specially explained that I didn't need a High End internet package and that's what I was given. Now I have a son that is Autistic. And video games are part of his therapy. I need something more economic to keep him on his therapy and school work its hard doing this alone with a teenage boybut he has to have the service so I'm reaching out to help not only my son but my pocket too. He growing like a tree. But God bless Cox for keeping him entertained and giving him a way to grow in knowledge.

Was this review helpful? Yes 4 No 7

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KENNETH MOORE|2018-02-19

Features and speed options are great. Cheaper cost when you bundle. Customer service is ok. Had an issue they couldn't resolve and left me very upset with no recourse. Didnt seem to care that i was a loyal customer for years. Could be better about lagging and downtimes.

Was this review helpful? Yes 14 No 2

Cox Communications

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Robert Smart|2018-02-18

The service where I am is good. I have speed as advertised and only had one outage in four years. Costs have gone up as speed was added to the service. Gigablast is not offered in my area.

Was this review helpful? Yes 5 No 2

Cox Communications

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Donald Murphy|2018-02-02

service and speeds are good just a little pricy i can stream internet no problem and fast service is fast

Was this review helpful? Yes 3 No 2
Details about brand prices, speeds, and other features may not be readily available for all brands and are always subject to change. While the brand reviews on HighSpeedInternet.com are well researched and every attempt is made to keep the information up to date, limited access to relevant information may cause occasional inaccuracies.
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