Evaluación de HSI sobre Cox Communications

Velocidad

Cox offers four main speed tiers of Internet service. They range from 10 Mbps to 300 Mbps. They also recently started offering 1 Gbps to a few markets. Because the Gigabit Internet is only available in a few areas, this review will focus on the other speed tiers. In the lower tiers, the speeds offered by Cox are on par with other cable Internet providers, but on the higher end, the 300 Mbps offered by Cox is among the fastest for cable providers. Because of the great speeds available, Cox is a great choice if you stream a lot of videos or download a lot of movies or games. In fact, when you compare Cox to DSL Internet providers, you could save over four minutes every time you download a 25 MB video. Those minutes can add up quickly. If speed in your main concern, but you don’t want to pay for fiber optic Internet, Cox is a great option.

Valor

Cox Internet packages start out at about $29.99 for the lowest tier up to about $79.99 for the highest tier (not including the 1 Gbps tier). After the first year, these prices will increase by as much as $25. A price increase after the introductory promotional period is a common practice among cable Internet providers. Cox Internet pricing is competitive within the industry and the speed you get for your dollar gets better among the higher tiers. New Cox customers can expect to pay an installation fee. To have service installed by a Cox technician you will pay $75. Cox also offers a self-installation option. Unfortunately, Cox charges $20 for a self-install. Some promotional offers may waive these fees. Cox also offers to have its technicians set up your home network with up to three computers for a charge of around $40. Cox has two different Wi-Fi modems to choose from. Despite the fee for self-installation, Cox offers a good value for its Internet service. The lower speed tiers are about on par with Industry standards, while the higher tiers deliver a lot speed for the price. As with most Internet providers, that value takes a hit after the promotional period expires. But, even at full price the speed delivered by Cox Internet makes it a good deal.

Satisfacción del cliente

Cox had an average showing in HSI’s 2018 independent survey. It scored 3.76 out of 5 for overall customer satisfaction. The survey reflected the high speeds available from Cox. It scored its highest mark for customer satisfaction in the speed category, 4.12 out of 5. It also scored well, 3.9 out of 5, in the reliability category. With such high marks for speed and reliability, the biggest factor that dropped the overall score is the monthly bill category, where Cox scored a 3.22 out of 5. The average of our customer reviews give Cox a 3.5 out of 5. That’s not a bad rating. Some customers have complained about service disruptions and pricing increases, but those seem to be the exception, not the rule. Most customers seem to be happy with their Cox service.