I have had a TERRIBLE experience with Xfinity. My partner and I are off-campus college students who need wifi for school and no matter how many times we troubleshooted, our wifi wouldn't work at all. We successfully set up the modem after following the directions and the Xfinity app would say that we were online, but our own network wouldn't show up on any of our devices no matter what we did. Not only that, but random people from surrounding apartments were able to connect to our wifi even though we had a password that we didn't share with anybody. I can't tell you how many times we've restarted our modem, and even unplugged and plugged it back in. It's been extremely frustrating trying to get any assignments done while not being able to access our own wifi, let alone getting it to work properly in the first place. We've looked at all the help/advice online, tried chatting with Xfinity, and even tried getting connected to a real agent (we were on hold and were never able to reach one), but to no avail. We tried getting a service appointment set up for as soon as possible, but it was scheduled for A WEEK from now. We simply don't have the time to wait around. We have been at it for two days straight now, and we've decided to stop our service and return the modem in favor of finding a better service. I'm very disappointed and frankly just sad. Thank you for wasting our time with sub-par services and severely lacking customer service. To anyone thinking about using Xfinity, don't.