The speed is nothing to complain about. Price is fair. Customer service, on the other hand, is terrible. There is also an issue if double billing that seems to happen every few months which is ridiculous.
We recently moved ,so we chose Verizon ,We chose Verizon because we did not want to get locked in to an expensive cable package.The speed is great,sometimes the downloads take a little long.I think the pricing could be better,but there is a lot of competition out there.I believe this is why it is so high.Overall, I think it's a good service if you want to avoid overpriced cable bundle or don't want dial up.
Comcast high speed internet is good, but not excellent. When it is working correctly, it's great. However, there are frequent 'slow-downs' when the speed becomes snail-like. There are also occasions when I am filling out an on-line form, everything freezes and I get an error message which asks me to check if I am connected to the internet. After anywhere from a few seconds to a few minutes, everything resumes and proceeds as normal. I have called customer service and reported this problem. And this is after I have performed all the actions that I have been told to do numerous times before. When the person I reach about the current problem tells me to do theses actions, I tell them I have already done them. But they only tell me to do them again. When I have called about an actual interruption of service, they seem to insist that the problem is not theirs. They tell me there have been no reports of an interruption in my area. But am I not reporting an interruption of service in my area. The only reason I have not switched to another provider is because Comcast sends repair people out within a day or two. The other major provider in my area has a minimum of a ten-day wait (at least for their phone service), which is unacceptable.