AT&T puede bajar la velocidad de los datos temporalmente si la red está ocupada. El servicio puede ser más lento, suspendido, cancelado o restringido por un uso inapropiado, uso anormal, interferencia con nuestra red o afectación a nuestra capacidad para brindar un servicio de calidad a los demás.
CenturyLink has gone downhill fast. Their customer service is the worst I have ever experienced. I pay for their highest speed package which is 900 Mbps & on a good day over the last SEVERAL months I have 48.50 Mbps. I spend countless hours on support chat and over an hour phone call today for them to "chuckle" about the situation & tell me they cannot send a technician out for another week. RIDICULOUS. This is affecting my livlihood and I don't have enough speed to power my Zoom Call with my clients. They could careless. If customer service was a top priority they would make something happen when their customer tells them they had to cancel their day because of their internet issue and they still choose to not help them by making it a priority is terrible. I have been more than patient with them over the past few months with their supposed equipment issues. If you have ANY other option for internet I would go with them and NOT CenturyLink.
Worst customer service I've ever encountered. They flat out lied to us about sending a new modum. (The serviceman they sent out confirmed we needed a new modum, but couldn't install one even though he had one on his truck). The supervisor we talked to tried to placate us by lowering our rate (we'll see if that's a lie too). I don't trust them as far as I could throw them. Avoid CenturyLink if you have a choice.