People are nice, but the system is totally inadequate if you have a family and several devices. It is so slow I can knit a sweater while my computer loads. I truly hope Spectrum , ATT, or a fiber optic provider comes into the area. A lot of people will jump ship and sign up with a company who can provide the bandwidth and speeds needed to support a family in today's environment if offered the opportunity. My upload speed is .5 and download .2. A person can't work from home with this type of service. It's really sad that they won't invest in their infrastructure to provide a better system. And, it's not cheap. CenturyLink is a "better than nothing option".