Compañías de Internet en | 27661 Raleigh, NC

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Lauren O | 09-27-2023

Service out half the week every week, refuse to send technicians out again after one diagnosed issue as outside connection and setup at apartment building. Will not offer bill credits for multiple days documented with service out. Will harass with 10+ calls a day if you refuse to pay for their services not rendered.

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JK L | 08-15-2023

Writing a review to commend Julian D. at Spectrum, servicing RDU, for being the epitome of the best customer service you can ask for. Full disclosure, I wrote in to fix an improper bill, which in and of itself wasn't a world-ending issue, but he helped me with several other things including a phone line that I had been looking at anyway. I had a downed powerline in the middle of our conversation. He called me back a total of three times to check in, let me know he was working on it, etc. I have stuck with Spectrum despite some pricing complaints because their customer service has been significantly better than any company I've worked with before, and Julian has been the best person I've worked with yet. He deserves a shoutout at their next company all-hands or equivalent. Thanks for your help and for (very) clearly answering the 50 questions I had about pricing, contracts, resolving my bill, etc. You're why I've stuck with this company. Promote and/or pay him more. You'd be an idiot to lose him.

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Jonah F | 08-02-2023

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The best worst internet in the area.

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