Compañías de Internet en
Durham, NC

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Trevor Krumm|2017-05-04

By far the worst customer service company I've ever dealt with. It's unfortunate the few places I've lived only offer their service for internet. Every time I have to deal with them something goes wrong and a technician has to be sent to my address 3 - 5 days later. If you have any other options I would recommend going elsewhere.

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Willem Pet|2017-02-07

I have been with Time Warner on and off for over 10 years. They constantly raise the price every few months. I used to have all my services via TW but have cut or reduced them one by one until I'm now down to basic internet. And now they've raised that price by $10. For my location they are really my only dependable option so I'm stuck.

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Fred Frye|2015-04-27

At the end of our initial promotional rate, TWC voluntarily sent a letter requesting us to remain with them until Feb. next year by offering us a new and acceptable promo rate. After one month they jacked our bill up by one third more. I spent over two hours on the phone with their "customer no-service" agents and no one could explain the increase or even correct the issue. I was promised a call from complaint escalations but I never received that call...... Avoid TWC at all costs! There is no customer support with the ability to do anything but sell you more products. When you call they will try to wear you down into submission and even try to blame you for any false charges. They have not learned anything about providing better customer service, even after the Comcast/TWC merge was denied based on their poor track record. It's like buying a new shiny car that the dealer refuses to warranty....and charges you more than you agreed on! If they haven't taken you yet as a customer, they will. So watch out!

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