Internet providers in Durham, NC

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Christopher D | 09-05-2024

Verified User

I canceled a spectrum mobile account while I still had a device payment plan on my tablet. When I canceled, I was told that the tablet would continue to be paid off with my auto-pay payments. When my card expired, they did not send me outstanding balance communications because the account was canceled. I called and paid the balance manually as well as updated my autopay information after I noticed it had missed a few months of payments. I was assured by their customer service representative that the account had not been sent to collections and that my balance had been paid in full. AFTER I updated my card, they did not even try to charge it. They sent a balance of FIVE DOLLARS to a collections agency. When I called for the second time, they told me that device payment plans don't exist if you don't have current cell service with them. That would have been great to hear from any of the three other representatives I had talked to previously.

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Tameika H | 08-16-2023

The customer service is terrible rude and need training on effective listening. I’m unsure why customer service is in their feelings. I subscribe to Spectrum 2017 for TV/internet/phone. I have had constant outages (in out) for months. Spectrum service have and continue unable to fix the multiple problems. From nationwide outages to service outage every other day . We was told we would get a credit and you will not believe it was 2.69. WHAT A JOKE . So they sent me a text email about applying a credit and get this they never applied it until I called today about and all I got was I’m apologize for the credit not being applied from two statements. I had to pay extra money for services had to buy outside of my spectrum services, because I still had to work and couldn’t because of spectrum outage. I told them I need a full month credit. They only came up with 114.01 for services that was out over 4 weeks. All this money I pay, what a shame. Im leaving this company for good . Customer sucks, management is terrible, and the value of the customer is a joke. I requested a month of services because it’s justified based on my experience, how long I’ve been with this company, and all these outages. I think The FCC need to look at this Practices and the amount we paying for services not rendered . That’s next up . Run from Spectrum it’s not worth your money!

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Bob O | 05-26-2022

total Lies and obfuscation. Does not deliver service speeds paid for. Always blames customer.

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