Their On Demand could use a better selection, definitely needs more room on the DVR to save programs, individual prices could be better but of the top used companies they are all the same. The home security should have sensors on the cameras and they still haven't done the dvr/cloud backing as promised. My major issue at this time with them is how messed up my bill always is. They have been messing my bill up since December of two thousand fourteen. When I call I am always on the phone for over an hour and it is hard to actually devote that time to this type of phone call especially when it is a major error every month on their part. When I finally get someone then they can't help me. I get transferred a lot and I am also given a lot of different information. I have to keep calling back for at least a week, every day to finally have someone who knows the actual rules and guidelines and can help with my situation. This has become so annoying that really I should only give a rating of one star but I am fair and know that the home service itself is okay with a few needed adjustments. The wifi is difficult in our house and they have came out on different occasions and added boxes and the extended router that don't work. I just want the quirks worked out.