Windstream is the worst company for customer service. I have been a customer for over 30 years. (The only reason I still am is because they have a monopoly on hard line internet service in my area.) They have canceled on 5 straight service appointments and then they act like it is a gift from God for them to come do the service that was paid for. One occasion Windstream canceled twice and then just sent my the equipment in the mail and told me to install it. If you have any other options....do yourself a favor and take it!!!!!!