The speed of our internet is great, the price is consistent with other companies. The service when the internet is down can be extremely slow. I have waited on hold for hours, been disconnected while on hold, etc. The technicians once reached are knowledgeable and helpful though. There seems to be an unwillingness to send a technician out, we currently have been without service for 4 days. I have replaced the ethernet cable, LTD sent out a POE box which I replaced and now am told we need a tech so will have to wait another possible 3-5 days for our internet to be restored. Very slow response time for service being down in my opinion. It would have made more sense to put us on the list for a repair tech to come on site the 1st day and if one of the other fixes solved the problem - cancel the repair ticket. Poor service to leave your customers down.