Internet Providers in Durham, NC
Customer Reviews of Internet Providers in Durham
At the end of our initial promotional rate, TWC voluntarily sent a letter requesting us to remain with them until Feb. next year by offering us a new and acceptable promo rate. After one month they jacked our bill up by one third more. I spent over two hours on the phone with their "customer no-service" agents and no one could explain the increase or even correct the issue. I was promised a call from complaint escalations but I never received that call...... Avoid TWC at all costs! There is no customer support with the ability to do anything but sell you more products. When you call they will try to wear you down into submission and even try to blame you for any false charges. They have not learned anything about providing better customer service, even after the Comcast/TWC merge was denied based on their poor track record. It's like buying a new shiny car that the dealer refuses to warranty....and charges you more than you agreed on! If they haven't taken you yet as a customer, they will. So watch out!
Fred FryeDurham , NC2015-04-27
We are very unhappy with our current service and will be switching to a new provider. AVOID! Time Warner Cable recently raised our rates for both the base service and the cable modem rental, but the service reliability has disintegrated significantly in the past month. We have regular Internet outages based on DNS servers being unreachable and/or extensive (multi-second!) delay in hops between internal TWC routers in tracert, and they just disabled - without warning - an outbound email-relaying service which had been working with no problems for over a decade. I've been on the phone for hours with their Tier III TAC with no resolution.
Lisa LorenzinDurham , NC2015-03-23
Time Warner Cable has been great for internet. The speed is never an issue, I pay a very reasonable price for internet, and the service is always consistent.
Ashley HodgeDurham , NC2014-10-17
So far so good. I have no complaints about my company, TWC. It's fast and affordable internet service.
Britney RooksDurham , NC2014-03-18