The app is terrible, I can't do the bare minimum half the time I use it. Have had multiple issues changing my payment or even setting up autopay. Webpages not available, errors, give us a call (which leads to unhelpful people who tell you the issue is fixed when it's not and you end up calling again)... You don't get the bare minimum with service from xfinity
Looking for new internet provider and this site breaks it all down for you. I would not recommend Xfinity to anyone. Very overpriced, bad customer service and only looking for more ways to charge it's customers, especially it's long time existing customers.
I've had ATT as a provider from 2014 to now. When the Internet is working, the service is fine. However, for the past three years I have had connection issues which I had hoped would go away AFTER ATT installed fiber. Even as I speak, I am surprised I was able to get a web page after having connection problems so early this morning. I stopped calling about this issue until last year when I could not work on invoices because of the disruptions. ATT either refuses to delve deeper into this problem that appeared about three years ago, or they just don't want to accept that there IS a problem. How do I get great service from 2014 to 2021 and then all of a sudden, have so many connection disruptions. Any customer would notice a difference after having great service for so many years. Last night I gave up trying to connect; this morning I am having the same issue: no internet one second then internet for the next two seconds, then no internet for five seconds, etc. Connection is so intermittent that I am afraid to apply for work-from-home jobs. Today I finally decided to switch to another carrier and hope for the best. Maybe the new carrier will be able to see whatever it is ATT cannot see and then correct the problem BEFORE installation. What do I have to lose? Their service might be more expensive, but at least I will have "continuous" service instead of paying for service that I do not receive with ATT. I do not recommend ATT to anyone. My rating is based on my frustration and the many hours I wasted on the phone with ATT "over the years" to try to get this situation resolved.