Have been with Xfinity since 2012 all has been good open two 2022 when I lower my Internet speed from 1200 megabits per second to 300 megabits per second ever since then I keep losing Internet connection and Comcast at like they don't know why I called the makers of the modem which instructed me to read all the specs in the modem and it showed that Xfinity is not sending enough power to the modem to keep it running so I'm looking to switch providers
I have an xfinity prepaid account and needed to reset my password. I have currently been on the phone for half an hour at LEAST with a woman who has no idea what she is doing. The site tells me that to reset my password I need a code from support and that I can open a chat or call in. I decided to try the chat option, but they are not able to help with prepaid accounts, so I called in. The lady that answered went on a long preamble about how my password is on the modem as I tried explaining that it's my account password that needs to be reset. She then tried saying something, but the sound got really horrible and I wasn't able to understand her. She was then asking me what password I needed reset and I said the one to my account. She said okay and then hung up on me. I called back and got the same lady, who finally understood what I needed, I think. She then put me on hold to "check the details of my account", then came back on to tell me to hold again, and then a third time to tell me that she was still checking my account. Mind you, on my end, all I see is that I need a 4 digit code from support to be able to reset my password. She puts me on hold again and comes back saying that I will need to wait two days before I will be able to reset my password. I have never in my life asked for a manager, but this was crazy. I just need a code!! So I ask if she can please transfer me to another representative or a manager or someone please. Another hold, and some minutes later I am told that no one is available and they will reach out to me in 2 business days. Ridiculous. The internet itself is fine, but jeez. I just need to get into my gosh darn account!!!