Compañías de Internet en Eden Prairie, MN

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Ben C | 06-12-2024

It was fine at first with only occasional buffering. Now It's all the time. Gateway is less than 1 mile from a tower, but I loose the internet connection 2+ times per day. Download speeds? Laughable, no where near what is advertised. Tech support blames it on congestion. That's a t-mobile problem. No I can't recommend t-mobile as a reliable service. They over sell an area and then leave you hanging. If you should call support, do in the morning, otherwise you probably get offshore support and they are terrible.

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Barbara H | 09-22-2023

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horrible customer service - often times they flat out lie to you. Wanted to change my internet and specifically asked if I had to be home when the change was made. Four seperate time I was told no one needed to be home. But I kept getting emails reminding me of my appointment and I needed to be there. Finally the day before I get a call - oh yes, you need to be there. We are installing a new modem. This is not the first example of how they are crappy. Internet speed - paid for 65m. During peak times I frequently hover around 20. Never get compensation. Over charge you for CenturyLink @Ease - what a waste of money. Pay if they have to come into your home. Three years of this an never once used it. Out $15 per month - $540 paid to them for NOTHING!!!!

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Jon E | 06-17-2021

We recently renewed our cable and internet service with xfinity under a 2 year agreement. When we did this we were supposedly bumped to 300-400 Mps internet speed. However, we are consistently getting FAR below the stated service with speed tests showing actual download rates of 30-32 Mbps. When we call to complain, Xfinity will tweak a few things and get the speed up, but it will generally fall back to 30 Mps within a couple of weeks. If I didn't know any better I would think that this is a planned decrease once you've been lulled into complacency. Also, it seems like they try and make the customer service calls as long and as painful as possible, often repeating the same question and the same information over and over. The idea being that we will hesitate to call back in the future because it will take too much time.

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