They are the absolute worst! We had them for about 3 years and at the end we were paying $85 for JUST internet. We cancelled with them mid July and we returned their junk (where their employees trash talked our new provider) and NOW we are being charged $110.55 for August because we didn’t cancel 2 months in advance! They never mentioned that on the phone when we called to cancel. This is absolutely the worst customer service and stealing of money from people! We can’t afford that but they’re taking it out anyways because they have our card in file and they deactivated our account so we can’t get in to cancel our card! Horrible company!
Spectrum replaced our modem and router to address some problems with our service, and all seemed OK until there was a service outage. With our older modem & router, our system would always recover from a service outage or power outage. Not anymore... now a person in the home must follow instructions from tech. support to restart the services after an outage. One problem is when the router reboots and doesn't see a signal from the modem, it may hang up. A better design would be to retry until the modem is back up and running. I emphasized that many customers have WiFi devices they rely on (e.g. smoke detectors, cameras, flood detectors, etc.) and that restoring service automatically after an outage is important for reliability. Spectrum tech support doesn't care about this, and will not get involved in the design/programming of the modems and routers they install in customers' homes. They are buying large quantities of equipment and could write this requirement into their specification, but they don't want to be bothered.
Taking care of your customers is not a priority when you essentially have a monopoly.