Compañías de Internet en Rochester, NY

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TK L | 02-13-2024

1 gig service. Runs great. Download speed: 920-925. Upload: 35

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Denise F | 10-07-2023

DO NOT GO WITH THIS COMPANY!!!!! RUN! All they want is your money! They DO NOT care about their customers. They offer NO payment plans nor allow payment arrangements! This is the very end of my road with them. NEVER AGAIN!

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Jeff S | 03-13-2023

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The Internet service has been great over nearly 3 years. During that time, maximum promised speed went from 100 mbs to 300. It actually started at 89 but now is OVER the promised 300. I don't need that speed since I have only 1 device at a time streaming, and I would like to pay less for lower speed. There has been only one outage in this time and it lasted only a few hours. I knew that the introductory rate would go up in one year, but it went up $5 more than promised. When I called, they told me that it was their current rate and they never promised a lower one. When a competing service was installing fiber in the area, I asked Spectrum if they would match the lower basic rate for that company (which was for 500 mbs, that company's lowest tier). Spectrum said they do not care about competition. A few months later, Spectrum raised the monthly rate again. But after the fiber was actually installed, Spectrum was willing to give me a lower rate. It was $5 higher per month than the fiber but I decided to stay because service was good. But just two months after that, my bill went up another $5 per month. When I said they had raised the price only a few months earlier, they replied: "That was LAST year. This is for this year." I will likely take the deal from the fiber carrier.

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