"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Cox provides high speed Internet access to consumers in 17 states, utilizing the existing cable television network infrastructure to provide broadband connectivity. Because the Internet data travels along coaxial cable, the phone lines are not affected, as happens with dial-up Internet connections. Instead, the consumer needs to purchase or lease a cable modem which connects to the cable coaxial and to the consumer's computer.
As is true for most high speed Internet connections, there is a difference in speeds at which data travels from the Internet to the user's computer – called download or downstream speed – and the speed at which data travels from the user's computer to the Internet – called upload or upstream speed.
Cox Communications currently offers three different service plans or tiers of service from which the consumer can select. All of the plans come with Cox Security Suite, SpamBlocker, web mail, and personal web space for websites and blogs.
Essential – This plan offers download speeds up to 3.0 megabits per second (Mbps) and upload speeds as fast as 384 kilobits per second (Kbps). There are 10 email accounts with this plan. This level of connectivity works well for the consumer who mainly uses the Internet for browsing and email.
Premier – This plan offers a maximum download speed of up to 20 Mbps with a corresponding upload speed of up to 1.5 Mbps. Included with this plan are 10 email accounts, 50 GB of media storage, and 20 free hours of remote dial access. This plan works for the consumer who downloads a lot of movies, plays online games, and for multiple simultaneous Internet connections.
Test your Internet upload and download speed and compare it to the tiers offered by Cox using our Internet speed test.
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"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Good
Denise Brewer
May 09, 2013COX COMMUNICATION
"It is a great service it has great speed and customer service is great"
Not Good
Annie Lee
December 31, 2012Pricey for low internet
"I have been looking into other internet service providers because Cox's plan is too pricey for what they give you. They are a huge organization and it is hard to complain because you are literally paying for what you see and have no choice in doing so because that is the plan they offer. Even when you buy a good plan, you are paying too much for what you get. So i am forced to buy their lowest plan to test it out and it is god awful.I never knew a change in 14 dollars a month would make a humongous difference. They shouldnt offer that plan unless you are 80 years old and have nothing else to do online. 14 dollar difference a month gives you this slow internet actually makes me want to go outside for a change. anyways i am telling you all that, their lowest plan is a waste of money and i could get better internet at starbucks. So pretty much everyone is forced to pay for their preferred plan. 50 plus dollars a month for workable internet is a rip off, but they are a reliable company."
Neutral
Christy Lebbin
December 11, 2012Getting Too Big
"For those of us with Low Income, Cox is just getting too expensive. Their service and services are outstanding in the field; but just not affordable for those with limited incomes. Too bad I have to leave ..."
Love It
Billy Haddad
September 14, 2012Couldn't Ask For More
"I've been with Cox since 2005 and 7 years later, I still love it. The speeds are great at any time of the day, pricing is better than the alternative (FIOS), and have never had a problem with their customer service. Overall, I consider myself lucky for having Cox as the sole provider in our area."
Great
nicholas Nance
April 26, 2012this is nice
"its a fast internet service but it sometimes stops working"
Neutral
Jonathan Burnison
April 24, 2012Why Cox is ok
"I have had cox communication for over six years now and they are not the best but they are not the worst. I think that they lack the ability to respond to clients that are in out areas. "
Neutral
Buck Williamson
April 24, 2012Only option in town...
"I have used Cox High Speed Internet for years. They seem to be the fastest in my neighborhood. With DSL being so limited and 3G hotspots dragging on, I think this is my best option. Keep in mind there are other providers in the area that do not service this neighborhood. I'm wondering if 4G wireless will even hold a candle to the +10MB a second Cox's network provides us. I find the speeds often flux depending on if my neighbors are home. Apparently we all share the same larger connection. In a world where technology rules, I'm glad that they at least have good customer service."
So, so
Teddy Crawley
April 24, 2012Overall, pretty good.
"Cox highspeed internet is relatively good. For the most part, when we are connected, we have no problems downloading at pretty high speeds. However,we pay for the preferred service but we are unable to connect to games like Halo:Reach to play online multiplayer. Our connection is, somehow, too slow for us to be able to play with other people online. Every now and then our Netflix takes awhile to load, but, for the most part, we rarely have issues playing movies or tv shows on Netflix. I believe we will be calling to change our service to the one below because we are paying around $50 a month but are unable to play games...so we might as well downgrade."
Neutral
Lori Carra
April 21, 2012Cox
"Great internet but too high priced"