"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Cox Communications provides high speed Internet access to consumers in 17 states, utilizing the existing cable television network infrastructure to provide broadband connectivity. Because the Internet data travels along coaxial cable, the phone lines are not affected, as happens with dial-up Internet connections. Instead, the consumer needs to purchase or lease a cable modem which connects to the cable coaxial and to the consumer's computer.
As is true for most high speed Internet connections, there is a difference in speeds at which data travels from the Internet to the user's computer – called download or downstream speed – and the speed at which data travels from the user's computer to the Internet – called upload or upstream speed.
Cox Communications currently offers three different service plans or tiers of service from which the consumer can select. All of the plans come with Cox Security Suite, SpamBlocker, web mail, and personal web space for websites and blogs.
Essential – This plan offers download speeds up to 3.0 megabits per second (Mbps) and upload speeds as fast as 384 kilobits per second (Kbps). There are seven email accounts with this plan. This level of connectivity works well for the consumer who mainly uses the Internet for browsing and email.
Premier – This plan offers a maximum download speed of up to 20 Mbps with a corresponding upload speed of up to 1.5 Mbps. Included with this plan are 10 email accounts, five GB of media storage, and 20 free hours of remote dial access. This plan works for the consumer who downloads a lot of movies, plays online games, and for multiple simultaneous Internet connections.
Test your Internet upload and download speed and compare it to the tiers offered by Cox using our Internet speed test.
Providing access to the Internet is fundamentally a business, not a public service. Still, any responsible and competitive company knows that customer satisfaction is absolutely necessary. Only a select few really understand that the real goal is happiness. Happiness mainly means that customers are eager to recommend their ISP. Instead Click here to keep reading…
"We've built HSI from the ground up to make it easy, fast, and most of all helpful for you. It's our goal to make sure you get the best internet service, wherever you are." - Tanner Christensen, HSI Strategist
Great
nicholas Nance
April 26, 2012this is nice
"its a fast internet service but it sometimes stops working"
Neutral
Jonathan Burnison
April 24, 2012Why Cox is ok
"I have had cox communication for over six years now and they are not the best but they are not the worst. I think that they lack the ability to respond to clients that are in out areas. "
Neutral
Buck Williamson
April 24, 2012Only option in town...
"I have used Cox High Speed Internet for years. They seem to be the fastest in my neighborhood. With DSL being so limited and 3G hotspots dragging on, I think this is my best option. Keep in mind there are other providers in the area that do not service this neighborhood. I'm wondering if 4G wireless will even hold a candle to the +10MB a second Cox's network provides us. I find the speeds often flux depending on if my neighbors are home. Apparently we all share the same larger connection. In a world where technology rules, I'm glad that they at least have good customer service."
So, so
Teddy Crawley
April 24, 2012Overall, pretty good.
"Cox highspeed internet is relatively good. For the most part, when we are connected, we have no problems downloading at pretty high speeds. However,we pay for the preferred service but we are unable to connect to games like Halo:Reach to play online multiplayer. Our connection is, somehow, too slow for us to be able to play with other people online. Every now and then our Netflix takes awhile to load, but, for the most part, we rarely have issues playing movies or tv shows on Netflix. I believe we will be calling to change our service to the one below because we are paying around $50 a month but are unable to play games...so we might as well downgrade."
Neutral
Lori Carra
April 21, 2012Cox
"Great internet but too high priced"