After reading all of the comments, especially since the vast majority of them are negative, we are glad that the customer service department lost all of our information, install dates & anything else that might pertain to our company (with exception of the credit card # of course), before we even got started with them. When we called to confirm the install date, the "customer service" representative was COMPLETELY clueless. All I can say is we certainly dodged a bullet with this company! Whomever is leading this corporation should be ashamed of themselves.
When i was first signing up to be a at&t customer I originally just wanted a phone but your employee also sold me a tablet and I only bought it because she said I would have to pay 10$ a month for it for 2 years and then I wouldnt have to worry about it. She never said that the tablet would have to be canceled separately from my phone. So when Verizon said they would cancel my service with at&t I didnt think i would get another bill. But then i still got billed for the tablet. And when I called to ask about it they said it just was my responsibility and it was my fault for not getting it canceled and i would still have to pay the bill. Im very frustrated with this kind of service.
The customer service department was dishonest about lowering the rate. They agreed to lower the rate when we changed to internet only service. This never took place so we cancelled. The quality was poor, the internet kept going out.