Compañías de Internet en Winston-Salem, NC

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Na N | 08-22-2023

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spectrum sucks

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D R | 01-17-2022

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Spectrum is by far the worst internet provider I have ever had and that includes when I had dial up service as a kid. We purchased the highest level of internet service that Spectrum offers since my husband and I work from home and both of our children are in virtual school due to the pandemic. The service is spotty on good days and nonexistent on others. There have been outages reported in our area every single month since we made the mistake of signing up with Spectrum. We have requested technicians come out on numerous occasions and have exchanged our equipment several times. No amount of equipment can compensate for lack of service. The technicians that came to our house however, were polite and apologetic about the terrible experience. We have also learned very quickly not to even bother with contacting Spectrum customer service (or more aptly the lack there of). 1 cs rep out 10 will be nice and pleasant, but the rest are miserable human beings that couldn’t care less about how their terrible service may be affecting your life. We had to purchase a jet pack from Verizon to provide internet service when Spectrum isn’t working. We rely upon that and using our phones as hot spots to get by. Spectrum’s cable service is as unreliable as their internet service. DVR only works occasionally, many channels that we have subscribed to will display an error code, and the cable has gone out entirely every single month since we subscribed. Do yourself a favor and go with AT&T, xFinity, DirecTV, or any other provider available to you. As soon as our contract is up, we will be doing the same.

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Sarah T | 01-04-2022

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Spectrum is the worst customer service I have ever encountered, in that it exists purely to frustrate the consumer. You are never transferred to the correct department or to someone who can actually solve your problem. It is a never ending labyrinth of frustration while you repeat yourself, in an effort, I'm sure to get you to give up and just take what you can get. Their team is trained to be kind in a way that comes across as disingenuous and condescending while providing no actual service or accountability.

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