Been with Centurylink/Quest for over 30 years so naturally signed up for their internet service when it came out...now I receive an email that says
Action needed-avoid an outage contact us immediately - so I do, only to find out they are not going to support our internet service anymore - referring me to a sister company...
My service was installed on 23 September 2023. Somehow I was charged the full cost for the month. Additionally, their support is absolutely atrocious. I'm been trying to contact them about this and another billing issue for about 2 weeks now, but every time I try the chat help, there are no agents available, then I call and there are no agents available.
Honestly it's the worst customer service I've ever experienced. I get my service provided my CenturyLink, contracted through Dish. So I have to call Dish and they get the CL service person on the phone. I have wi-fi drop multiple times/day, very low bandwidth, and poor quality/slowness. I've called multiple times, and they tell me nothing is wrong. They say I have near 40 mbps dl, but when I test at the same time, I'm getting around 8. I'm using multiple sites to test to validate. So something is wrong. But they refuse to send someone out or send a new router. I'm fed up with CenturyLink completely ignoring customer concerns. You'll never get my service again. Anyone reading this, DO NOT use CenturyLink. You'll regret it.