Installed service 2 yrs ago and was told I had price for life. But, no where on any paperwork did it say that. I asked several different people. They all said yes, I had price for life. My bill just went up by $10.00. I called and was told I never had price for life. Transferred me and was put on a different plan for $5.00 more for price for life. Again nothing in writing and they won't give me anything in writing. So I'm sure in 2 years or sooner they will raise my price, lower my speeds and tell me I never had price for life. I wish there some other service that was reliable and honest.