Tried calling several times. I just want a tech to come out and replace my living room window switch. It keeps setting off my alarm. The automated system they have keep wanting to run modem checks and all sorts of other stuff. Everything but what I ask. Can get it to connect me with a live person. Choose xfinity over ADT. but since I can't get this simple issue resolved. I think ADT's service may be better. Will look call them to cancel this service and come pick this mess up and go with ADT.