I was on a call with an agent in late March 2022, and she was very kind and helpful. She set me up with a new wireless agreement that allows for two lines. I am now being charged MUCH more and no one is willing to assist me in getting the transcript or recording of the call between her and I. The guy I was talking to said I was not allowed to have a recording or transcript. I was transferred to a different department to find out that the guy I talked to told this new lady that I just wanted to cancel... I corrected this and the lady told me she would transfer me to the proper department to give me the recording. It was a dead line. I am so upset with how they are tossing me about and not allowing for proper resolution. All I was offered was a one-time credit of $20... What a disgrace of a company.
This year (2021) I have had NUMEROUS intermintant outages that last up to 5 min. and are occur on a regular basis (daily). I work from home and it is ABSOLUTELY frustrating. When I contact the customer service, they state that they do not see an outage and ask to send out a technician to see if I have other issues; which they want me to pay for. I have family and friends in different locations (in and out of state) that are experiencing the same issue with Xfinity. I will be honest, prior to this year I rarely had any issues with them, but for some reason they can't seem to get it right and the prices keep going up.
I'm flabbergasted to read so many bad reviews. In my area we have fiber optic. We have 1GB. At the end of the house, with a range extender we get up to 150 mbps even with several TV's, PC's, and phone feeding of the WIFI. I measure my speed frequently and our download and upload speeds are very even. Similar seeps with other providers are way more expensive. In our area, I fully recommend AT&T internet.