Compañías de Internet en Baltimore, MD

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Stanislav P | 07-24-2021

You cannot get a hold of a live person to save your life. I really don't understand how this customer service is acceptable....Not to mention that your 4G speed is like 3G

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Harry G | 11-30-2016

Comcast, once one is in its clutches, proceeds to regard one as a serf, duty bound to pay every increasing charges for ever diminishing download speeds and never qualifying for any of the lower priced goodies they hold out to potential new customer.Customers Comcast subscribers tend to wish that they had never joined Comcast so that they could either take advantage of the promotional offers to new customers only, or not to have to suffer the exploitation and indifference that Comcast imposes upon its existing customers. This is a company with a virtual monopoly in Baltimore that is utterly uninterested in promoting good customer relations via intelligent communication. They may always get their way with their subscribers, but they will never gain their respect or loyalty--often because they are incapable of--or uninterested in-- understanding the customer viewpoint. At Comcast the only viewpoint that can prevail is that of Comcast itself. Caveat emptor.

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W W | 06-15-2015

i find that the cost of this service is too high. they are try regularily to push some new something when ever i call with a problem. the wait time is long, the service is generally poor and if you are a latin american speaker ( mexico) i would appreciate an English speaking i can understand. i seem to say' sorry, i dont understand what you just said ' ( frequently!) the servers seem mostly inept, dont know much, ( and i wonder are they working from home? ( as i often hear strange child sounds in the back ground) and after taking up a great deal of time asking redundant question then generally say. ' ill have to connect with another department to which i often reply' why didnt we dop that in the first place?' i have oftyen been put on really long holds as if they are dissing me because i have asked them to repeat themselves as i dont understand their language. i am really tired of comcast nut the other option is verzon which i had and had even more problems with. what to do?????

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