Christopher Keeling | 2018-11-02
I have been an AT&T customer 25+ years, and have defended their service against co-workers and family members alike. In early October (2018), I ordered two Apple Watches at the store, for my wife and I. During the purchase I was informed that the order had to be placed on two different orders for some reason. On Oct 23rd, I received an email stating that both devices had been delivered via UPS, which did not occur. I check of the tracking #’s, which indicated that the devices had been delivered and left at my garage. It should be noted that it rained several inches that day, and my garage was secured. I remained at my residence so I would be available for the delivery, but no one showed. Due to the increase in thefts, I filed a claim that same night. My security cameras also confirmed that no delivery had been made, yet their records indicated that they had been left at the residence. The next day (24th) the devices were delivered, again, no one knocked at the door nor rang the door bell. Due to the stolen/loss claim filed on the 23rd, I was informed by Christian of the “Stolen Device Group,” that the watches had to be returned, and two replacement watches had already been order on the 23rd. On Oct 31, one watch arrived. A check of the second indicated that it had NOT been ordered at all. When I called to inquired about the second watch I remained on hold, was transferred back and forth from dept to dept, given a variety of different stories, and hung up on at least four times (with no call backs), so I had to explain everything again each time. In the end a representative named “Heidy” answered, I explained in detail everything that had previously occurred, and again the phone hung up. This time Heidy actually called me back. In the end I was being charged for the watch that had not been ordered/sent, the details on the watch that had NOT been delivered, was transposed to the watch that had been delivered. In the end, Heidy took care of the order by transferring the proper information to the proper watch, and reordering the missing watch and having it sent overnight/48 hours. I have NEVER considered changing my service provider until now. As a loyal customer, this was inexcusable. Thank God for Heidy! She was very attentive, and was ultra courteous in spite of my frustration.
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Tim ODonell | 2016-01-30
I called Centurylink, they said they could increase me to fourty meg, and signed me up, then they called me back and said its not cost effective for them to do that. Really!!!! But here in New Mexico they have me signed up for hard wire, wifi and phone with ten meg and as low as one meg speed. That speed is something from the last century. After months of not being able to watch wifi streaming video, movies without connection failures or re-buffering. I am changing to different company that has hard wire, wifi with one hundred meg and phone service as well for a better price. Streaming video, movies and TV are the future way. Centurylink needs to get with the needs of the customers or loose out.
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Lori Fisher | 2015-06-03
We have been with Centurylink for over 10 years, if you count our time in MT. Even there, we had major problems with them as far as reliability, but that was the onlly service available for our location. For the past 4 years in NM, we have had extremely annoying experience with customer service...the automated system that seems to be the first barrier to any service is nearly impossible, whether information is manually or verbally inputted, it does not register without several tries. Hold times on every single call are truly over 15 minutes. I have been on hold while writing this for over 20 minutes. Also, rates continue to change for the worse, although we have been with them all these years. We do not get rewards for loyalty. Now my automatic billing has increased without explanation, but service has not. This company has no concern for customer satisfaction at all, and service is not consistent with internet.
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