Internet providers in Rio Rancho, NM

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Connie M | 05-31-2019

Verified User

This company is horrendous. They consistently screw up their billing and then imply that you're lying when you contact them to let them know that you've paid. Apparently their motto is the customer is always wrong. Like I'd risk messing up my credit over a small bill. I've never and I mean never had a positive experience in dealing with them on the phone. They are condescending and incredibly rude. If you can...find another internet provider. These people are total jerks.

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Mike B | 12-13-2018

Verified User

Called and upgraded service, they said a tech would be out today by 5pm, no tech by 5 called them they said a tech would be here by 8pm, still no tech. called them again and they said the order didnt go through properly (even though the last tech stated they would be here my 8pm) worst ISp ive ever used

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Christopher K | 11-02-2018

I have been an AT&T customer 25+ years, and have defended their service against co-workers and family members alike. In early October (2018), I ordered two Apple Watches at the store, for my wife and I. During the purchase I was informed that the order had to be placed on two different orders for some reason. On Oct 23rd, I received an email stating that both devices had been delivered via UPS, which did not occur. I check of the tracking #’s, which indicated that the devices had been delivered and left at my garage. It should be noted that it rained several inches that day, and my garage was secured. I remained at my residence so I would be available for the delivery, but no one showed. Due to the increase in thefts, I filed a claim that same night. My security cameras also confirmed that no delivery had been made, yet their records indicated that they had been left at the residence. The next day (24th) the devices were delivered, again, no one knocked at the door nor rang the door bell. Due to the stolen/loss claim filed on the 23rd, I was informed by Christian of the “Stolen Device Group,” that the watches had to be returned, and two replacement watches had already been order on the 23rd. On Oct 31, one watch arrived. A check of the second indicated that it had NOT been ordered at all. When I called to inquired about the second watch I remained on hold, was transferred back and forth from dept to dept, given a variety of different stories, and hung up on at least four times (with no call backs), so I had to explain everything again each time. In the end a representative named “Heidy” answered, I explained in detail everything that had previously occurred, and again the phone hung up. This time Heidy actually called me back. In the end I was being charged for the watch that had not been ordered/sent, the details on the watch that had NOT been delivered, was transposed to the watch that had been delivered. In the end, Heidy took care of the order by transferring the proper information to the proper watch, and reordering the missing watch and having it sent overnight/48 hours. I have NEVER considered changing my service provider until now. As a loyal customer, this was inexcusable. Thank God for Heidy! She was very attentive, and was ultra courteous in spite of my frustration.

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