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CenturyLink Customer Reviews

Overall customer satisfaction rating 3.6/5

Share your experiences with CenturyLink. Tell us what you love, what you want to change, and what you could live without. Keep reading to see what other customers have to say about CenturyLink.

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What people really say about CenturyLink

Who knows CenturyLink better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(4/5)

 

“I live in a rural community and finding stable service was challenging. Century Link was perfect. I have teenagers so needless to say connection is life!”

–Angela R.

Verified User

(3/5)

 

“I’ve had service for about 3 months. The service is reliable and the price is better than Xfinity. There was a little disconnect on installation day but overall the set up service was good.”

–John R.

Verified User

(1/5)

 

”Slow, expensive and rude.”

–Kenny T.

Verified User

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1444 CenturyLink customer reviews.

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Heidie M | 03-21-2024

Verified User

I have been with Centurylink for almost ten years. Over the years there have only been a couple of instances with my service, weather related, squirrel damage, and an upgrade to fiberoptics. A little hard to get to a real person but when you do there has never been an unpleasant exchange and the issue always resolved in a positive way. All in all a very nice company to do business with.

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G H | 03-17-2024

Verified User

Used to be dependable but they changed there system last year and automation took over. Bonded DSL now goes down every 1-3 weeks and It's always a glitch in thier system. It was rock solid for years with only an outage a couple times a year usually during weather/power events. Multiple times set appointment time and never got a corresponding text or email. When will they learn that AI and canned troubleshooting scripts aren't the answer.

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Richard S | 03-11-2024

Slow download speed

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Bernie S | 03-09-2024

I had a complex issue concerning retrieval of a previous phone number for my elderly mother. DeeDee worked hard to find an answer. She is an asset to that company

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Justin V | 02-25-2024

Great service was vary happy with them

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RONALD T | 02-03-2024

Our service went downcast Saturday around noon, Monday they said it would be fixed by days end, every day now they have pushed back that time, it's now been 8 days. They say it will be fixed today by days end, highly doubt it, yet they want full payment for service, What Service? One third of the month is gone and no service but the charges roll on. This is the longest but far from the only multi-day outage experienced, service? They don't know the meaning!

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Steve N | 02-02-2024

Verified User

I don't care how far it can go. I want to know how slow it will go. 1.5 download and 0.0 for upload on a slow day - which seems to be often is unacceptable. And turning my router off and on is not the answer.

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Robert W | 01-25-2024

Verified User

It's the fastest i can get. It streams okay just wish intenet was faster. Annoying sometimes but I can deal with it.

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D B | 12-06-2023

The pricing would be okay, if they wouldn’t caused me more money by missing work due to freaking outages! This company had more outages than any other company I’ve been with! This is ridiculous, I would not recommend them especially if you work from home!

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Roger B | 10-17-2023

At least once or twice a month I lose internet to my tv. I never get reimbursed for this and no one seems to know why the internet is down

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