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CenturyLink Customer Reviews

Overall customer satisfaction rating 3.6/5

Share your experiences with CenturyLink. Tell us what you love, what you want to change, and what you could live without. Keep reading to see what other customers have to say about CenturyLink.

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What people really say about CenturyLink

Who knows CenturyLink better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.

(4/5)

 

“I live in a rural community and finding stable service was challenging. Century Link was perfect. I have teenagers so needless to say connection is life!”

–Angela R.

Verified User

(3/5)

 

“I’ve had service for about 3 months. The service is reliable and the price is better than Xfinity. There was a little disconnect on installation day but overall the set up service was good.”

–John R.

Verified User

(1/5)

 

”Slow, expensive and rude.”

–Kenny T.

Verified User

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Shane M | 07-10-2024

Unfortunately I find CenturyLink to have poor service when it comes to responding to outages. I called in on the 3rd to let them know internet was out and they scheduled a technician to come out that day. That day came and passed and they said they would be out the 5th being the fourth was a holiday. Let's just say on the 5th there was no show they said the six there was no show and then on the 9th they said they would show but instead we had a notification that there was a outage in our area at 10:00 that night they said the outage was fixed but we still had no internet. So I called back and was told somebody would be out. Did not hear back so I called the next morning was told it would be another 5 days. I said what kind of company keeps putting people off you think if you did not show the first time you would show up the next day cuz they would be the next in line. If you have a choice do not go with CenturyLink

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Harmony A | 07-10-2024

Verified User

I know rural internet in America is lousy, but this service is horrible. My cable is half exposed and lying across the road. My internet speed to so slow that everything times out. I think dial-up wopuld be faster at this rate. Speed tests show I am at 1.25-2.29 on the download and .31-.68 on upload. Anything else must be better.

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C K | 07-10-2024

Worst outfit there is! No service for several weeks. Have called 3 times in the last 2 months. Now got the third repair ticket and repairman is a no show! Other 2 didn't know how to fix the problem - just said it was repaired but still no phone service! Can't handle their unreliable nonsense. They are by far the worst business - if they can be called a business - I've ever dealt with. I'm completely finished with centurylink!! No more contacts whatsoever with them!!

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LittleJohn D | 07-09-2024

Ordered service and have been blown off twice by the installers. Installers marked it as unable to access when the business was open both time. I have been hung up on then given dates several weeks later for install. I have paid employees both times to be available for install this has now cost me over $100 just trying to get install. Do not use century link they do not care.

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BARBARA L | 06-30-2024

Verified User

Service is out at least 3 times a day every day. Awful service. Please have someone attempt to fix this problem. thanks

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Jonathan H | 06-27-2024

Speed can be good...as long as you have their equipment and know what you are doing. They will not help you after and may raise rates without tell you. WHEN it is working it can be good. I spent hours with customer service reps who kept forgetting my name and problem to be constantly told to buy Quantum Fiber which wouldn't offer any difference in speed or price. Waste of time to deal with them.

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Maggie V | 06-26-2024

Internet connection is horrible. Customer service is horrible and rude. Company is a con. Paying for no service is wrong. I wouldn’t recommend this company to anyone. Run. Find a reputable company and service.

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Terri H | 06-26-2024

Worst customer service ever, its unbelievable. I can't even begin, there's not enough room on this post to list everything they screw up and don't care about

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Brig H | 06-25-2024

this is great

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Ruth P | 06-24-2024

My internet has been down for 3 days and counting due to weather. How long does it take to fix an internet connection?!!

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