What people really say about CenturyLink
Who knows CenturyLink better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(4/5)
“I live in a rural community and finding stable service was challenging. Century Link was perfect. I have teenagers so needless to say connection is life!”
–Angela R.
Verified User
(3/5)
“I’ve had service for about 3 months. The service is reliable and the price is better than Xfinity. There was a little disconnect on installation day but overall the set up service was good.”
–John R.
Verified User
(1/5)
”Slow, expensive and rude.”
–Kenny T.
Verified User
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Read our CenturyLink customer reviews.
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1967 CenturyLink customer reviews.
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Charles G | 12-11-2024
Verified User
Pay for 40 Mbps but lucky to get 30 Mbps. Service also drops periodically. Service completely down for over 48 hours twice this year (2024).
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Darrell H | 12-11-2024
Verified User
Internet goes out every night Said my bill would be less then raised it next month. Will be switching providers !!!
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Scott D | 12-11-2024
Well, I spent over 45 minutes waiting online to try and get some help. It’s in and out and I think I’m gonna start looking for a new company. First of all you can’t get a hold of anybody second of all my services off and on one time you guys came out and you charged me, I think 75 to 100 bucks just have somebody say it was just a button. I’ve been a customer for a while but I think I’m gonna start looking elsewhere. You guys need to help people. I’m a customer and I have money to spend. I’m not gonna spend it. Nobody helps me. I shouldn’t have to wait online for 45 minutes to talk to somebody.
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Dale C | 12-05-2024
I never seen a bill in all of a sudden I got a disconnection notice for $400 call to make payment arrangements they said they wouldn't turn it back on until I paid the bill in full what kind of payment arrangement is that they blow look elsewhere for your internet service plus you can't get anybody through customer service you have to do it via text guess they don't want my business I'll look elsewhere
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Stan O | 11-17-2024
Verified User
Great service at a price of $50/month for life.
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Starr L | 09-05-2024
My internet and phone have been out for over a week. I was told that service technician would be here on Tuesday and it's Thursday and still no phone and no internet. I've been a customer for over 30 years. No way to treat people. So I have no phone, no internet, no tv, no computer. Thank you CenturyLink for not doing your job and not caring about your customer.
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Jjdd J | 09-05-2024
Verified User
I have been on a price for life contract with them for $25/month for 12yrs of basic internet… only reason I have stayed. Worst customer service experiences in my 44yrs of life. Worthless AI chat bots, automated phone call loop for an hr to reach ANYONE on the phone. Let alone the right person. Representative was rude & stated that there was an error when we billed you more than we should have & we will credit it back next month. Not immediately, but the next month. Asked why this happened & she said it happens to a lot of customers, all the time. So they steal your money & then wait a month to refund you & that’s only if you catch it. Oh and the bill is going up $3/month if you use a credit card. Crooks. Think I’ll be switching. Purely for the poor customer service & now that they can steal from customers.
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Tate B | 09-05-2024
Please whatever you do in this life, do not buy from this company. Getting internet through them has been the most miserable experience ever. The package you buy says 10MB upload 10MB download but it is so far from the truth. Consumer support? Does not exist. I will live 1000 life’s before I ever ever buy internet through them. Save yourself the money and time. Please buy anything else.
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Starr L | 09-04-2024
My phone and internet has been down for a week . I called talked to a lady for 44 minutes and she schedule an appointment for yesterday. Online cancel it for 2 weeks. Not acceptable. I could call for new service and the technician would be here in 24 hours. I've been a customer for over 30 years. Way to show your appreciation. Now I have no internet, no tv, no computer. Not a happy customer
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