CenturyLink Home Phone Review

Crystal clear voice quality that mobile can’t touch

CenturyLink

  • Unlimited nationwide long-distance calling
  • Discounted rate with internet

Data current as of 6/21/19. Offers and availability may vary by location and are subject to change.

Top CenturyLink home phone plans

CenturyLink began as a home phone company back in the 1930s (under the name of Oak Ridge Telephone Company), so it’s not surprising that the company continues to deliver quality landline and long-distance phone service. CenturyLink home phone service delivers crystal clear voice quality that you can’t get with a cellphone.

Check out these top picks.

Unlimited Nationwide Calling

  • $60/mo. standalone (or $40/mo. with CenturyLink internet)
  • Unlimited nationwide long-distance calling

From
$6000/mo

Rate excludes taxes and voice fees/surcharges.

Data current as of 6/21/19. Offers subject to change.

Double Play

  • Internet + home phone
  • This package includes high-speed internet service up to 1 gigabit* plus home phone with unlimited nationwide long distance.

From
$8500/mo

Data current as of 6/21/19. Rate excludes taxes and voice fees/surcharges. Offers and availability may vary by location.

Triple Play

  • This bundle includes home phone with unlimited long-distance, high-speed internet (20 Mbps or higher), and DIRECTV SELECT (155 channels) in one package.

From
$12000/mo

Data current as of 6/21/19. Rate excludes taxes and voice fees/surcharges. Offers and availability may vary by location.

How good is CenturyLink home phone service?

CenturyLink offers home phone service in 37 states, and the service itself comes with good call quality. The drawback of CenturyLink stems from the overall cost and the company’s mediocre customer service.

We ran a cost comparison and found CenturyLink landlines to be more expensive than comparable plans offered by other carriers. If CenturyLink is the only home phone plan in your area and you want to keep a landline, then CenturyLink might be a good option. Otherwise, we suggest you check into home phone plans from AT&T, Cable ONE, or other carriers. And if you call internationally, we recommend a VoIP plan, which is much more cost-effective than international long distance with CenturyLink or other landline phone providers.

CenturyLink gets a lower-than-average customer satisfaction rating according to the American Customer Satisfaction Index (ACSI) Telecommunications Report 2018–2019. That said, another reviews group, ConsumerAffairs, rated CenturyLink home phone service among the top in the country. Although that may not be saying much since there weren’t any telecommunications companies that received more than three out of five stars.

Pros

  • Includes unlimited long distance nationwide
  • Can be bundled with internet at a discounted rate
  • Comes with 11 features including voicemail, caller ID, and 3-way calling

Cons

  • Excludes Canada and Mexico from unlimited calling areas
  • Is one of the more expensive home phone plans
  • Doesn’t offer unlimited international calling

CenturyLink home phone plans

You can get a home phone plan from CenturyLink on its own or bundle it with other services. CenturyLink offers Basic and Unlimited home phone plans, but they’re the same price in many markets. But, Basic doesn’t include unlimited long distance. So if you accidentally signed up for the Basic plan, we recommend you switch over to Unlimited right away.

CenturyLink home phone plans include more than a dozen calling features including voicemail, voicemail to email, caller ID, 3-way calling, anonymous call block, and call forwarding. The unlimited plan includes free local and long-distance calls in the continental US, Alaska, Puerto Rico, Guam, and the US Virgin Islands.

As with other landlines, CenturyLink home phone service is hardwired through copper underground phone lines. While cellphone towers and VoIP phone service are among the first to go out in an emergency, landline phone service may be more dependable. For this reason, many people (and businesses) choose to keep a hardwired landline phone.

Get the right home phone plan for you.

PlanPriceDetails
Unlimited$60/mo.*Free unlimited long distance within US
Unlimited phone + internet bundle (10–940 Mbps)$85/mo.*Free unlimited long distance within US
View CenturyLink home phone plans

*Data current as of 6/21/19. Offers subject to change. Rate excludes taxes and voice fees/surcharges. Prices shown are for 1 home landline phone line only and may include autopay, and paperless billing discounts where applicable.

If you have fiber speeds in your area, the phone and internet bundle is a great price. The bundle pricing (with a home phone line) is $85 for any CenturyLink internet speed, whether you pick 10 Mbps or 940 Mbps. So make sure you get the fastest available speed in your area if you’re also getting a home (landline) phone line.

Our verdict

Although CenturyLink phone plans offer excellent sound quality, we find it to be on the pricey side and don’t recommend it as a standalone residential phone service.

Several landline phone providers offer similar sound quality and unlimited long-distance calls at a lower cost. If you’re looking for a standalone landline phone, we recommend checking out AT&T or Cox. Both of these providers offer a similar home phone plan with unlimited long distance for less than $30 per month, which is half of what you’ll pay for a standalone CenturyLink home phone line.

That said, If you want to bundle your phone with internet, CenturyLink’s bundle pricing is a decent value. CenturyLink phone and internet deals are a particularly good deal for people lucky enough to live in areas with CenturyLink’s fastest internet plans available.

Check out internet + phone bundles.

CenturyLink home phone FAQ

How much does CenturyLink home phone service cost?

CenturyLink home phone service costs $60 per month alone, or $40 per month if you bundle it with other CenturyLink services.

Does CenturyLink offer mobile phone service?

No, CenturyLink does not offer mobile phone (cellphone) service. CenturyLink offers standard landline phone service for residential and business customers.

What calling features are included in the CenturyLink Unlimited plan?

CenturyLink Unlimited phone plans include 11 added calling features, including voicemail, caller ID, call waiting, distinctive ring, call forwarding, last call return, 3-way calling, and more.

Do I need to have a home phone line to get CenturyLink DSL internet?

You do need to have your home or apartment wired for a landline phone to get CenturyLink DSL internet (since DSL internet runs through landline phone wires). But you don’t need to have an active landline phone plan (either with CenturyLink or with anyone else). When DSL technology was first launched, you did need an active landline phone to get service, but this is no longer necessary.

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