CenturyLink began as a home phone company back in the 1930s (under the name of Oak Ridge Telephone Company), so it’s not surprising that the company continues to deliver quality landline and long-distance phone service. CenturyLink home phone service delivers crystal clear voice quality that you can’t get with a cellphone.
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CenturyLink offers home phone service in 37 states, and the service itself comes with good call quality. The drawback of CenturyLink stems from the overall cost and the company’s mediocre customer service.
We ran a cost comparison and found CenturyLink landlines to be more expensive than comparable plans offered by other carriers. If CenturyLink is the only home phone plan in your area and you want to keep a landline, then CenturyLink might be a good option. Otherwise, we suggest you check into home phone plans from AT&T, Cable ONE, or other carriers. And if you call internationally, we recommend a VoIP plan, which is much more cost-effective than international long distance with CenturyLink or other landline phone providers.
CenturyLink gets a lower-than-average customer satisfaction rating according to the American Customer Satisfaction Index (ACSI) Telecommunications Report 2018–2019. That said, another reviews group, ConsumerAffairs, rated CenturyLink home phone service among the top in the country. Although that may not be saying much since there weren’t any telecommunications companies that received more than three out of five stars.
You can get a home phone plan from CenturyLink on its own or bundle it with other services. CenturyLink offers Basic and Unlimited home phone plans, but they’re the same price in many markets. But, Basic doesn’t include unlimited long distance. So if you accidentally signed up for the Basic plan, we recommend you switch over to Unlimited right away.
CenturyLink home phone plans include more than a dozen calling features including voicemail, voicemail to email, caller ID, 3-way calling, anonymous call block, and call forwarding. The unlimited plan includes free local and long-distance calls in the continental US, Alaska, Puerto Rico, Guam, and the US Virgin Islands.
As with other landlines, CenturyLink home phone service is hardwired through copper underground phone lines. While cellphone towers and VoIP phone service are among the first to go out in an emergency, landline phone service may be more dependable. For this reason, many people (and businesses) choose to keep a hardwired landline phone.
Get the right home phone plan for you.
|Unlimited||$60/mo.*||Free unlimited long distance within US|
|Unlimited phone + internet bundle (10–940 Mbps)||$85/mo.*||Free unlimited long distance within US|
*Data current as of 6/21/19. Offers subject to change. Rate excludes taxes and voice fees/surcharges. Prices shown are for 1 home landline phone line only and may include autopay, and paperless billing discounts where applicable.
If you have fiber speeds in your area, the phone and internet bundle is a great price. The bundle pricing (with a home phone line) is $85 for any CenturyLink internet speed, whether you pick 10 Mbps or 940 Mbps. So make sure you get the fastest available speed in your area if you’re also getting a home (landline) phone line.
Although CenturyLink phone plans offer excellent sound quality, we find it to be on the pricey side and don’t recommend it as a standalone residential phone service.
Several landline phone providers offer similar sound quality and unlimited long-distance calls at a lower cost. If you’re looking for a standalone landline phone, we recommend checking out AT&T or Cox. Both of these providers offer a similar home phone plan with unlimited long distance for less than $30 per month, which is half of what you’ll pay for a standalone CenturyLink home phone line.
That said, If you want to bundle your phone with internet, CenturyLink’s bundle pricing is a decent value. CenturyLink phone and internet deals are a particularly good deal for people lucky enough to live in areas with CenturyLink’s fastest internet plans available.Check out internet + phone bundles.