Frontier is eager to make promises and quick to give excuses - very nicely I might add. Customer service representatives and Techs have been trained to remain calm, cool, and collected no matter how frustrated the paying customer is. Every bad review includes something that we have also experienced. If you are like me and Frontier is you SOLE internet option, then you don't have much of a choice, but understand that as nice as they are, they are equally useless, full of excuses, happy to take your money each month for services not rendered, and honestly a bunch of rambling jack rabbits. Like another customer, we've had two lines since the beginning as recommended by Frontier to maximize internet service. Surprise - one line has never worked. We finally decided to cancel the non-working line, however, Frontier decided to cancel the marginally WORKING line. And we have to now wait SIX DAYS for a tech to come out and "fix" it. Frontier will certainly charge us for those six days, too. Bottom line, if you have another option, take it and pass on Frontier. If Frontier is your only option, then expect to pay for disappointment and frustration MOST of the time. Nice enough people...just can't get the job done.