The worst part about this service is when it goes out for whatever reason, they give you extremely late text messages that there's an outage and do not give you a reason why it went out or an estimation on when it'll come back. Really frustrating as I work from home. They're communication is terrible overall.
They were great at the beginning. Now we've been without internet for 6 days in a row except for the occasional 10 minutes here or there around 10pm. They keep saying there is no outage detected even though it is out. We've unplugged, replaced wires, everything. They keep trying to cancel having an associate come out. So over this.