AT&T puede bajar la velocidad de los datos temporalmente si la red está ocupada. El servicio puede ser más lento, suspendido, cancelado o restringido por un uso inapropiado, uso anormal, interferencia con nuestra red o afectación a nuestra capacidad para brindar un servicio de calidad a los demás.
I have been having the same issue for almost 3-4 months now. A issue that came from Xfinity in the first place. Error on their end to be more specific. Throughout these three to four months I have been repeatedly lied to, hung up on by employees and also supervisors. I have been very respectful although there has been numerous of situations I wanted to raise nothing but hell. Still, not one person out of the thousand reps I have spoken with have fixed my issue. Today, I have been on hold with a supervisor whom informed me I would be on hold for one hour while she completes another call but also was trying to avoid my call when she first got on the phone. It is four hours and counting, I’m STILL on hold and not once has she checked in to say she appreciates my patience or that she needs more time and will be with me as soon as she can. I am a customer that has NEVER BEEN LATE ON A PAYMENT, HAS NEVER REQUESTED AN EXSTENTION ON A BILL, HAS BEEN ON AUTO PAY and that also has been on 4-6 hour calls with no resolution for nearly four months now. I wish I would’ve known how much Xfinity doesn’t value their customers before I ever spent my money with them. They deserve not a piece of a star from the way they have treated their customers whom work VERY hard for their money.. well, I can’t speak for anyone else but I KNOW I SURE DO!