Compañías de Internet en Glen Burnie, MD

06-25-2019

Terrible customer service. I purchased a new phone at a full price and was promised that it was going to be unlocked for me since I didn't owe anything on it and the purpose for this phone was to use it outside USA. When I submitted the request to have it unlocked, the response was denied, when I called to find out the reason for denial, was told I had to hold on the phone for 60 days before it could be unlocked. I was confused about this because this wasn't my first time purchasing a phone at a full price and had it unlocked. So I asked them about it and they said that their rules changed. I waited patiently for 60 days and when I called them while anxious and very sure that my phone was going to be unlocked, I was very shocked at the answer that I got. The customer service was very rude and unprofessional and said to me that I was supposed to have the phone for 60 days active for me to get it unlocked. I called to cancel my service with them but the lady I got hold on the phone this time was very professional and got my phone manually unlocked. I have been with at&t for 14 years but I am considering a change in the near future.

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