¿Cuál es una buena velocidad de internet?
Toma nuestra rápida encuesta y descubre qué velocidad necesitas. O bien usa otra de nuestras herramientas para conocer tu velocidad de internet actual.
Sara C | 08-29-2023
For the first year it will be reasonably priced then they gouge you.
¿Fue útil esta reseña? 10 1Kendra P | 07-29-2023
I had Xfinity in Portland and again in DC. The internet itself is great. There were days it would be completely out because they were doing work on it in my area. Once was when I was a remote guest lecturer for a university and I had to cancel because of the unexpected issue. But those weren't frequent. My biggest issue with them as been customer service. The people you talk to are actually really nice and try hard to be helpful, but their "system" prioritizes penny-pinching and not the customer. You have to go through all their hoops to "prove" you need to talk to an agent. Then, once you do, it can be a long wait time on hold. This is especially frustrating when you have to call multiple times for the same issue that you already "proved" needed an agent. I spent HOURS on the line with them when I moved because somehow my modem magically disappeared from their inventory. I'm not sure what that even means but it did prevent them from being able to transfer the service. They made me go to a nearby store, which had a line out the door and a wait time of 30-45 minutes to even be seen. They told me it was like this all the time and got worse in evenings. I really, really dislike companies that turn their own issues into my responsibility. The fact is they are simply understaffed and their processes automated to put the burden on the customer so they pocket more profit. That's designing for profit over customer experience. And I still have no internet.
¿Fue útil esta reseña? 7 0Bronwyn K | 03-29-2023
Century link is the worst. These people charged me for a 100mbps plan for 3 years knowing full well that the equipment they had provided me couldn’t support even a fraction of those speeds. Then when I discovered this and confronted them about it they offered me 3 months of free service. I agreed. Now one month into that free period and my internet is shut off for non-payment. But it takes an act of Congress to speak to a person there. Hours and hours on hold and then they hang up on you. I hate this company. They are monsters.
¿Fue útil esta reseña? 9 0