Jeannette Bradshaw | 2016-12-27

I am furious with this service! I just moved here from midwest. It took forever for an installation appt. We finally got installed and were promised a whole bunch of discounts the 1st 12 and 24 months. The 1st notice came as a bill "estimate" 2nd notice came a month later as another "estimate. Both amts were different. Albiet they warned me it could take a billing cycle to establish the bundle but my 1st bill would NOT be a month in advance. The 1st bill comes and it's thru the roof! Through this time, I've had to call them 4 times regarding service, once was corporate. We have only been with them 3 months and already had to go to corporate! However, their customer service is a NIGHTMARE! Seriously it's traumatic. I used up two and a half phone batteries being cold transferred in circles for over 6 and 1/2 hrs. On another day, I spent my WHOLE day off trying to deal with billing ... Meaning from the time I woke up at 9 am until I was finished with household chores, including fixing dinner, around 615pm! This company bills what it wants. Then, cuts off communication. This should be illegal. I think it is, but the way our society works, they will get away with it for years and years until ... I don't know... Someone has the time to deal with them on a legal level. I will say....our neighbor warned us this would happen, but it was too late. She told us the day of installation. So on Century Link...if you have a lot of expendable income and it doesn't matter if or when you have service ... Go for it. If not, stay away! NOTE: in our area all our services go out at midnight for anywhere from 30 mins until the next morning EVERY NITE LIKE CLOCKWORK. So if this is happening to you everyday at a specific time ... You are not alone and it is NOT an "overload of users." -_-

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Ricky Sanders | 2016-10-16

Service was too expensive and slow at times. Would start and end when not told to do so. I was trying to get a lower price or plan, but was told I had to add another service in order for the price to come down. Which would have been a higher rate to pay plus have the payments taken out of my bank account each month with a balance on the initial fees.

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