Highest-rated internet providers in Portland
Xfinity and CenturyLink are basically neck and neck in our annual customer satisfaction survey. Both got relatively low average ratings for speed, price, reliability, customer service, and overall satisfaction.
Xfinity comes in slightly lower than CenturyLink for price, while CenturyLink gets lower ratings for speed. But when we quizzed customers in more detail, it appeared that both providers have definite positives.
In our survey, 87% of Xfinity customers said their speeds usually or always meet the needs of their house—which is above average. Likewise, only 42% of customers reported getting unexpected fees or price hikes.
While CenturyLink scored lowest for speed, with a ranking of 3.4, this is largely due to the provider’s DSL service—DSL internet in general never tops out at over 100 Mbps. But CenturyLink also has fiber service, and its fiber customers gave a very respectable 3.7 rating for speed in our survey.
When it comes to price, CenturyLink rates better for unexpected price hikes and hidden fees. Over half of CenturyLink’s customers reported in our survey that they haven’t experienced either. That’s probably thanks to CenturyLink’s Price for Life offer on DSL plans (although that offer is sadly no longer available).
Ziply Fiber offers internet at speeds up to 6000 Mbps
Xfinity offers internet at speeds up to 1000 Mbps
Astound Broadband Powered by Wave Broadband offers internet at speeds up to 1000 Mbps
Stephouse Networks offers internet at speeds up to 1000 Mbps