Highest-rated internet providers in Portland
Xfinity and CenturyLink are basically neck and neck in our annual customer satisfaction survey. Both got relatively low average ratings for speed, price, reliability, customer service, and overall satisfaction.
Xfinity comes in slightly lower than CenturyLink for price, while CenturyLink gets lower ratings for speed. But when we quizzed customers in more detail, it appeared that both providers have definite positives.
In our survey, 87% of Xfinity customers said their speeds usually or always meet the needs of their house—which is above average. Likewise, only 42% of customers reported getting unexpected fees or price hikes.
While CenturyLink scored lowest for speed, with a ranking of 3.4, this is largely due to the provider’s DSL service—DSL internet in general never tops out at over 100 Mbps. but CenturyLink also has fiber service, and its fiber customers gave a very respectable 3.7 rating for speed in our survey.
When it comes to price, CenturyLink rates better for unexpected price hikes and hidden fees. Over half of CenturyLink’s customers reported in our survey that they haven’t experienced either. That’s probably thanks to CenturyLink’s Price for Life offer on DSL plans (although that offer is sadly no longer available).
Fastest internet service providers in Portland
Xfinity offers internet at speeds up to 1000 Mbps
Ziply Fiber offers internet at speeds up to 1000 Mbps
Wave Broadband offers internet at speeds up to 1000 Mbps
CenturyLink offers internet at speeds up to 940 Mbps
Xfinity offers a 1,000 Mbps Gigabit plan if you’re looking for top speeds. This makes it an excellent choice for households that frequently use video streaming services like Netflix and Hulu.
CenturyLink also has a gigabit plan, which comes at a decent price and gives you up to 940 Mbps download speeds. It may be hard to find since it runs on a fiber connection, which is far less widely available than CenturyLink’s slower DSL network. But if you can get this fiber gigabit plan, we recommend it.
Ziply has gigabit internet, using the fiber infrastructure formerly operated by Frontier. Ziply doesn’t get the best ratings and availability in Portland seems limited, judging from our own searches using Ziply’s availability tool. But it has decent prices for fiber options.
*Rate requires paperless billing and excludes taxes. Additional fees apply. Speeds may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.