Highest-rated internet providers in Portland
Of all the providers available in Stumptown, Xfinity is the clear standout in our 2018 customer satisfaction survey, coming in fifth place on a list of 12 ISPs across the country. CenturyLink and Frontier took ninth and tenth place respectively in terms of overall satisfaction. The 2019 J.D. Power survey puts Xfinity at third place in the West of the United States, second place in the South, and first place in the North Central region.
When you look at the numbers, it may be surprising to see that CenturyLink and Frontier rank low in our customer satisfaction survey in terms of speed. But the results could be skewed because these ISPs provide both fiber-optic and DSL connections. DSL runs through the copper wiring of your landline phone, making it much slower than fiber technology.
Nationwide, only 25% of the population can access fiber-optic service. Lucky for you, CenturyLink and Frontier are both widely available in Rip City and the wider metro area. Make sure to check if a fiber connection through either ISP is available in your neighborhood, as it can vastly improve your download and upload speeds and cut down on streaming latency.
When it comes to cheap Wi-Fi, Frontier takes the lead in our survey, ranking fourth in terms of monthly billing. CenturyLink, whose package prices skew higher, comes in ninth.
Here’s one last notable tidbit: Xfinity has been known for inadequate customer service in the past, but the 2019 report from the American Customer Satisfaction Index shows it making 2% gains on overall satisfaction rankings compared to 2018. That’s a notable change over one year, especially considering that Xfinity’s ACSI rankings didn’t change at all between 2017 and 2018.
Fastest internet service providers in Portland
CenturyLink offers internet at speeds up to 1000 Mbps
Xfinity offers internet at speeds up to 1000 Mbps
Frontier offers internet at speeds up to 100 Mbps
InfoStructure offers internet at speeds up to 50 Mbps
Those with a truly ravenous need for internet speed should look into Xfinity’s Gigabit Pro internet plan, which offers speeds of 2 Gbps (i.e., 2,000 Mbps) and goes for $299.95 a month with a two-year agreement. Don’t worry if you can’t afford the price: 2 Gbps download speeds are like having a Formula One race car in your garage. You won’t need it unless you’re a competitive gamer, video editor, or other kind of super-internet user, consuming tons of bandwidth on a regular basis.
For everyone else, Xfinity boasts 1 Gbps (1,000 Mbps) speeds on its cable network, which is still lightning fast, with packages starting at $70 a month for the first 12 months with a one-year agreement. If that’s too painful for your wallet, Xfinity’s Performance Starter plan only costs $29.99 a month, although it’s considerably slower at 15 Mbps.
As for other gigabit plans, CenturyLink edges in with a more affordable option, featuring up to 940 Mbps download speeds in some parts of Portland, starting at $65 per month.* Make sure to check if CenturyLink’s fiber network covers your area, because otherwise you’ll have to settle for slower (but still dependable) DSL. Or, you can go with Frontier’s fiber plans if you’re in the suburbs.
Frontier doesn’t cover much of Portland itself, but its network does span across the surrounding metro area. The company’s much-ballyhooed FiOS fiber network allows for max speeds of 940 Mbps. Frontier also offers the Simply FiOS 50/50 plan featuring symmetrical upload and download speeds of 50 Mbps each. This makes it easier to upload large files and use cloud-based services. And it’s an affordable $29.99 a month.†
*Rate requires paperless billing and excludes taxes. Additional fees apply. Speeds may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
†per month for 12 months. Actual speeds may vary. Installation, Equipment fees, Internet Infrastructure Surcharge, taxes & other fees apply. Services subject to availability and all applicable terms and conditions.