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Ziply Fiber Customer Reviews

Overall customer satisfaction rating 3.8/5

Share your experience as a Ziply Fiber customer. What makes this provider stand out? Has the service performed well for your household? Good or bad, we want to know how you rate Ziply Fiber. Keep reading to see what other customers have to say.

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What people really say about Ziply Fiber

Reading user feedback is a good way to gauge how customers value Ziply Fiber’s services. It gives you a bird’s eye view of what you can expect once you sign up. You see common problems real verified users face and how they interact with customer service to resolve those issues. Reviews show the reliability and overall performance from a hands-on perspective, not from puff comments written by a PR team to increase sales. But keep in mind that no matter what provider you choose, you’ll always encounter negative feedback from dissatisfied customers who come to vent their frustrations. You have to weigh the good with the bad to determine if Ziply Fiber is the right provider for you.

(5/5)

 

“Good prices and good service. We rarely have outages, and Wi-Fi has been great. They are easy to contact if we need to make changes to our plans. No contract is a plus.”

Verified User

(4/5)

 

“Ziply offers good high speed internet. When it was having issues, customer service was quick to help fix the problem.”

(4/5)

 

“I’ve like the reliability and speed of the internet. The setup was quick and not complicated. Ideally prices would be cheaper.”

Verified User

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184 Ziply Fiber customer reviews.

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KA H | 06-09-2024

Verified User

No fiber available on my street. I have DSL. Every night my internet goes down & I have no service. Paying my bills online is a nightmare. Very disappointing.

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Deborah A | 12-15-2023

Verified User

Every month the bill goes up and the service is slower

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David F | 11-10-2023

Verified User

System drops several times a day. Streaming freezes. Zoom and Teams meetings drop, internet on computer and TV stops/freezes. This happens daily.

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Marie N | 09-12-2023

Verified User

No special for low income families.

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Jason K | 08-02-2023

poor infrastructure, ziply needs to move off the pot and let a quality phone company provide decent internet service through fiber optics to the rural areas, they dont take care of their plant and dont seem to care about their customers.

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Verified U | 05-23-2023

Good prices and good service. We rarely have outages and Wi-Fi has been great. They are easy to contact if we need to make changes to our plans. No contract is a plus.

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Verified U | 05-23-2023

Zipply service is provided in my home which is outside of city limits so that's a perk. However I do wish it was easier to send and receive pictures.

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Verified U | 05-22-2023

Ziply offers good high speed internet. When it was having issues customer services was quick to help fix the problem.

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Verified U | 05-21-2023

The service is good but getting support is difficult. They have inaccurate customer services numbers on their website. The ziply app is the worst I've ever used, it's basically useless.

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Verified U | 05-21-2023

I've like the reliability and speed of the internet. The set up was quick and not complicated. Ideally prices would be cheaper.

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