What people really say about Quantum Fiber
Who knows Quantum Fiber better than the people who use it? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service, and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(5/5)
“I like their reliability and affordability. They should always try and satisfy the customers.”
– Verified User
(4/5)
“Internet speeds are good maybe could be a little faster in rural areas otherwise good service.”
– Verified User
(5/5)
“Our fiber internet is reliable. The speed is great for the devices we use and how much we use it. Customer service is always top notch and if we call they come same day. Prices have never increased on us.”
– Verified User
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Read our Quantum Fiber customer reviews.
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107 Quantum Fiber customer reviews.
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Jake A | 06-07-2025
Horrible customer service. Ripped off. I was forced to switch from Centrylink to Quantemfiber. I had a credit on my Centrylink account of 142 dollars. 1 month after the install I have received no check or credit to my account AND I still had to pay 55 dollars for the installation and first month of service. Then I was not told but my billing had not switched over when the service was switched. So they cancelled my service this month because they said I had not paid my bill. So I paid my bill for Quantemfiber and they DOUBLE BILLED ME. Still waiting for a credit from Centrylink and I have been bounced back and forth between both companies for a credit for being double billed. And when they called me back they put me on hold for 30 min!!! Seriously. Not to mention that when they installed the Quantumfiber apparently the only outlet that would work was right next to my autistic son's bed. Constantly gets unplugged and jostled. To make up for my issues what did they offer me? 3 months of Direct TV. Thanks but I don't watch TV and I only use your service because I need internet.. They could not understand that.
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Craig M | 06-07-2025
I had century link, they switched me to quantum and I have had nothing but problems. Down for multiple days and they don't care. They read from a script and won't go off script and you can get no real help
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Brandon M | 02-07-2025
Mitch is an expert at his job, and quantum is a A+ company in my opinion. Great service, fast responses, and free upgrades for equipment not functioning properly! 10/10 do recommend!
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Beth M | 01-30-2025
THE WORST< WORST experience i have ever had with internet provider. Customer service is a joke. Never get to actually talk to real person. No reliable internet service after paying for 2 months....The answer as to why i don't have internet is always the same. There is an outage in your area. Check the app? NO OUTAGES REPORTED IN MY AREA???? Oh and by the way my next door neighbor, who has quantum, has internet service but im in an outage. After 2 months of spotty internet i had enough. Try to cancel? Took 20 minutes of customer service saying we can credit your account. We can give you discount to make them understand i would go without internet if they were the only providers. HOW ABOUT GIVING ME INTERNET!!.
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Lindsey W | 01-29-2025
Had the company come and install, which after the service was available, was quick. Internet speeds started off great, but over the last 6 months it's declined. Constantly dropped connections, slow speeds. I work from home and at least once a day my connection is lost for about 5 to 10 mins during my workday. Incredibly frustrating. We often switch to use our mobile data on our phones since the internet is unstable. We switched from Tmobile's internet and it's about the same, if not worse with connection speeds. Not sure there are good options out there.
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Jeremiah A | 01-27-2025
Fantastic price. 100% fiber. So far after 4 months 100% reliability. True gig speed. Only downside is no static IPs and a blind NAT.
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Jermaine F | 01-01-2025
The tech that came didn't test the system before she left or bring more pods. Now all my cameras will be offline and I'll have to pay for an art provider to reconnect my security system. When I get back I'm cancelling
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J R | 12-01-2024
Poor service very poor internet reliability
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Jim H | 08-31-2024
Although I am paying for 940 MBPS, I am only receiving less than 100 MBPS. When I call to get assistance, there is more than a 3 hour wait. When I try to Chat, there is 99+ people ahead of me. I have tried to talk with sales, support, etc. and called Century Link directly, no help. I am looking for another provider to replace Quantum. I tried to call for two weeks and tried to Chat with the same results. Terrible service!
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Anita H | 08-30-2024
Worst customer service. Wait times up to 4 hrs. Not able to leave call back number. Agents with poor language skills and calls often dropped. Out for 5 days and they refuse to send a service tech after hours of trying remote testing fixes. On hold 2 hrs when requesting to terminate service.
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