Phone and support is terrible. Wait times exceed 20 minutes every phone call. Recently had internet connection problems. I was told I did not have to be home for technician to repair it. Technician could not repair internet without me being home so internet did not get repaired. Have been told I had to wait an additional 5 days to get another repairman to the job. Meanwhile, I have no internet at all. I have internet connection problems every time it rains and their technicians do not seem to be able to fix it. Their main problem has always been their customer service, but this last issue of no internet and getting it repaired has pushed me over the edge.