Compañías de Internet en Sturgeon Bay, WI

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Ginger A | 02-12-2026

Usuario Verificado

After 5 months of continuous frustration and aggravation with my television set buffering and many phone calls and chats with service representatives and two visits from a technician, I am dropping Spectrum! They never fully fix the problem of the buffering in my TV even though I was paying a premium price for all of their services including Spectrum mobile. I paid on average $200 a month for only a speed of 93 as I discovered and not a speed of 400 as they told me! The last technician change day cable which did change the speed from 93 to 560 which I thought fix the problem that day. But the very next day my TV started buffering all over again and the constant aggravation and frustration started all over again too. When I spoke with a support agent this evening on the phone and explained yet once again everything that's been going on She helped me to fix the problem with the buffering this evening. I then asked her if I could have money back from Spectrum because I've been paying a premium price for 400 speed for the last 5 months and yet only getting 93 speed plus the aggravation of frustration of not being able to watch a movie or anything else without it stopping continuously. I am 77 years old and not able to get around well so I am home a lot and depend on my television. She then told me that Spectrum would only give me $10 back on my bill! $10! That's right $10! I couldn't believe it, I thought she would say we'll give you a month for free. At any rate I am so disappointed and so frustrated at this point that I am going to have to move on to a carrier that is more dependable and my neighbor told me about T-Mobile. She has both their Wi-Fi and their mobile service and she has very few problems at all. So goodbye Spectrum. I am so sorry that you could not at least help me out with better compensation on a bill for everything you have put me through. You might be kinder to senior citizens you know who are stuck at home and have to put up with this crap.

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