I have spent over 3 hours on the phone every month for 5 months to straighten out billing issues. Today I spoke to 9 different agents and had to explain the entire situation to each one. I’m still not sure we’re on the same page. Agents need to speak better English (or other language) so that we can correctly understand one another. Also, they should have access to all account information and previous interactions with agents. The way it is now the poor agents seem like they have no idea what they’re doing. It make the company look inefficient and disorganized. Surely for what we pay you, you can do better. It’s not the agent’s fault.
extremely slow to almost non existent internet speed, often less than 1mbps. troubleshooting the system consists of you unplugging and restarting the system which has never had any effect. for the price you pay and the slow service this is very very close to being a scam.