We used Imon for several years for internet service. We moved to an address that they do not service. I returned their equipment to their office as soon as possible after discontinuing my service. Their rep checked it in and assured me I was good and did not owe them anything.
Fast forward to today, some 3 weeks later or more. I checked my bank account and found they had withdrawn nearly $500 for the equipment which they had and had checked in on their computer system.
The customer "service" rep on the phone only argued with me and said I would received a "credit" on the next billing cycle. What I received was an overdrawn account and multiple overdraft charges!
We are seniors on social security and have no money now for food or gas until sometime next week when our checks arrive. This was a total screwup on Imon's part and they will not own it.
I would not recommend them or EVER use them again.
I signed up with CenturyLink in Dec 2017 and it's been a constant headache. I'm on my 3rd router - numerous times a week I have no internet but it's such a pain to call their support which is in India that I don't call. I continually unplug the router until it finally works. I reported them to the FCC but CenturyLink used the excuse that I didn't call them every time. It's amazing that when I'm online a lot I will suddenly lose my signal - also, early mornings (5-6 am) I won't get a signal. I'm on this site because I'm looking for a different provider.