I've requested CenturyLink internet service on 13th Feb this year and i was told the internet is available at my place and scheduled the time slot oh 22nd of February to setup the connection.
On 22nd, there's an email saying that we cannot provision the internet there's a delay
After making couple calls I learned the cable line has not setup yet and I was told they need 45 days to get the internet service because of the snow , I called million times and million people to figure out the problem
Fast forward 45 days after on 29th of march, I still don't have the internet and I made another million calls, this time the reason is that the contractor didn't do the right job and they had to find another contractor
This time I was told I should be able to get the internet in a month.
Today, 21st of May no internet yet and still they're not sure if I would get the internet by end of month.So, more than 3 months really ?
Does someone need more than 3 months to setup an internet connection?
What service are you providing to the customers?