If I could give negative ten stars I would. Worst customer service I’ve ever experienced. The different departments do not communicate with each other, they have no problem screaming at their customers, and everything is nothing but a hassle. An unending, arduous, awful hassle.
I have had different types of internet service while living in a variety of areas within the United States and abroad. I have had Mediacom now for nine months and I am truly disappointed in the consistency of its speed. Several times during any given month, my internet proceeds at a crawl (less than one Megabit per second download speed) usually during times when it is either raining, very windy or extremely cold. I have called and had a technician inspect the problem without any resolution. Funny thing is the problem resolves itself with a change in the weather. The technician says everything is working fine on their end and one even told me that my 6-month old modem was not working properly as "they go out routinely". The irony is that there is a fiber optic cable running about 100 feet from my house that Mediacom doesn't use. They know how much to charge and have numerous commercials glorifying their service yet in practicality, the reality is their internet is very poor.