Compañías de Internet en West Lafayette, IN

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Nathan M | 01-21-2022

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I am really disappointed in the service I have been receiving, when the internet worked it was great, but about a month into having the service, I started having issues, at around 8: 30p.m till 11:30 p.m the network would go to complete crap. I have been on the phone with support for several hours and have complained a number of times with the results I have been receiving, and the support folk have been very kind, but the answers I'm getting of, "We're trying our best" aren't working well enough. October through mid-November this issue was occurring, and it was irritating. But I called providing numbers of the speed test and latency issues to the technical support team, then mid-November it was fixed. Then it began mid-December all the way up until now. I get played to play video games at the professional level, and the times we have games and matches is exactly between 8: 30p.m and 11:30 p.m and it is unplayable. I will most likely be switching to another ISP that is more consistent and gets issues fixed quickly, if I'm paying for 1 gb up and down, I should not be getting, 15 down and 3.2 up with over 100 ping. Until this issue gets resolved this review will stand, I am just completely frustrated with the lack of consistent internet in the most important times of the day without any visible progress on this seemingly reoccurring issue. Overall, I am very disappointed with the performance of Metronet, and I really do hope they are able to solve this issue quickly but reflecting on the fact that this has been reoccurring I'm not confident.

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Rick A | 01-10-2022

In a rural area where satellite internet or hot spot was only internet option until now. Much faster and reliable then other options. Glad made the change.

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