Very rare outages, there are drops in bandwidth speed at times, but the prices have gone up half again in just over three years; taxes are not the issue, despite what xFinity people like to claim, as the increase is nearly three times the total taxes included on statements.
I am fixed income and will be going to a new provider soon.
My land line went out on a Saturday and I’m a 84 year old with no cell phone , I’m still waiting for them to come fix it we are on day 6.. they said no later than Wednesday and made me wait at home from 8 to 5 to cancel on me.. I just got out of hospital.. they told me to go get a cell phone if I need to call 911.. it’s been completely awful. The company clearly does not care..
Xfinity sucks so much. Their internet is sub par and the website is built to make you so mad you give up. I was patient at first but I’ve had them for months. Every time I try to do anything through the website, nothing works. Everything is over complicated and texting services don’t work 8/10 times. I tried the app and I couldn’t even log on because it kept redirecting me to the previous screen. I’ve gone into the store before but I work and don’t always have the time to do that. You’d think a company that makes as much money as them could put some into fixing their awful app and website but clearly not. Everything I have tried to do with xfinity has been a pain in my. I’m glad im ending my service with them (hopefully if I can navigate the website without any customer service).