Internet Providers in Minneapolis, MN
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Customer Reviews of Internet Providers in Minneapolis
The prices are just OK. They always try to bundle with ridiculous priced land line. Prices go way up if you don't bundle. The service works well enough and the set up and support "during" the hook up was goo. The customer service is absolutely horrible!! If you have any problem, be prepared to wait on hold for "a long time". I have spent four hours (two hours twice in one day) to solve a problem that was their fault one hundred %. Put on hold for twenty or more minutes at a time and transferred to five different people. EVEN the online chat you have to wait twenty minutes to get ant support. Called to cancel the DSL and again put on hold for twenty minutes at a time.....took forty one minutes to cancel....then another three days before it was turned off. I've never called when their "CALL VOLUME IS HIGHER THAN NORMAL..PLEASE HOLD" message was playing. Be warned.
Jim CMinneapolis , MN2016-03-10
CenturyLink is unfortunately the only internet service provider in our neighborhood. We have a certain speed service, but have been receiving much slower speeds. Some nights it is impossible to stream Netflix so we just watch TV. We have called to see what the problem is with the speed and they reboot it and then a few days later we have the same issues. I would not recommend CenturyLink to anyone who has other choices in internet providers.
Kathy HofferMinneapolis , MN2015-07-09
My experience with CenturyLink has not been exceptional. My family has had a lot of trouble with the internet disconnecting frequently. We have attempted to call customer service multiple times and each time receive the same unhelpful response to unplug and re-plug the modem. In spite of reasonable pricing, no amount of credits to our monthly bill could make up for the lost time and issues that result from a lost internet connection (that is not unknown to occur every ten minutes on some days).
Venessa ScottMinneapolis , MN2015-06-30
The service for internet only is getting really expensive but the connection is good with few problems.
Natalie YarbroughMinneapolis , MN2014-12-10
Overall I am pleased with the speed of the internet however it is quite pricey for me. I used to pay less than 20 dollars a month for the same speed but I had to switch carriers when I moved. I like that they send you the router to install, but there was a mix up when I ordered it and I had to get a new one which was a hassle.
Natalie YarbroughMinneapolis , MN2014-04-14
Centurylink is more expensive than other internet service providers I have had and a couple of times I had difficulty connecting to the internet.
Natalie YarbroughMinneapolis , MN2014-03-18
I have few complaints about the internet service itself. It's fast and it usually performs well. The real problem with Comcast becomes apparent when it's time to contact customer service - it is truly awful. I have spent hours on hold. I have spent hours speaking to one rep after another in an attempt to reach someone that can help me. I have been dogged and harassed by upsellers. And I cannot count on technicians to arrive at the appointed time. If you rarely every have questions about your service and intend to never change your plan, Comcast is fine. If you value customer service, think twice.
Christopher FitzerMinneapolis , MN2015-09-02
I like comcast internet. we have had it for about ten years. service is good but prices are going up like everything and speed could be better.
Bonnie MassicotteMinneapolis , MN2014-12-18
Their speed is great, altho i think the price is a bit steep and their customer service has not had the best experiences with me.
Sarah SoutherlingMinneapolis , MN2014-06-24
For the most part, fabulous internet. A few times a week though, internet is unavailable for a few minutes at a time.
Kelly KriefallMinneapolis , MN2014-04-14
I switched to Comcast Infinity a few months ago and I can't believe the difference! The speed is lighting fast compared to my last internet provider. I wish their pricing was lower, but I save so much time, I probably am saving money because time is money!
Susan StickneyMinneapolis , MN2014-04-14
Horrible, horrible, horrible service. I was set up for a installation between eight to Noon. No one showed up. I called in and they said it would be five fifteen. Still no show. I called again and they said there was a technical issue in my area and would have to reschedule for seven to ten days from then. I had to cancel an appointment waiting on them and then be told that they weren't even coming. No phone call, email or text. Customers service wasn't even apologetic. I cancel the order.
Carol AMinneapolis , MN2016-05-05