Compañías de Internet en Minneapolis, MN

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Alvina E | 11-26-2021

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Century Link is overpriced...and the speed is so slow that I cant even watch television without it buffering constantly. I have called customer support several times and get transferred all over. I have one t.v. and one phone. Nothing else that runs off internet so no reason for slowing.

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Hannah J | 06-07-2019

I used century link a couple years ago and had no issues. This year.. to start, setting up service was horrible. Took at least 2 hours from start to finish between online and over the phone. Over the phone I ended up hanging up on the service provider because he was unprofessional and I had been on the line with him for 45 minutes and got nowhere with my order. Today someone was supposed to come out from 3-5. I called at 4:30 to confirm they were coming because I got no confirmation today. After hearing nothing from them, I called again at 5:00. They said they should be arriving 20 minutes later. It is now over almost 2 hours past the end of the instillation window and I've been told 3 times that the technician will call me. I also got an email showing the bill I will be getting and it is more than discussed in the original call (which unfortunately they don't email you record of upon setting up service). Unless they offer something big for the inconvenience of this entire experience, I will be canceling immediately. Don't bother trying to get a slightly cheaper rate and just go with another option

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Julie M | 01-15-2019

I am absolutely livid. I have been on hold after telling the customer service rep I wanted to discontinue all services for more than an hour. I am dropping Century Link because their pricing is ridiculous; the rates constantly inch upward as "promotions" expire. When I was on Autopay I was consistently overcharged and had to waste time having my bill corrected. My mother, another one-time CL customer, was told by a CL employee to "never enroll in the autopay program", as it was notorious for billing mistakes. Resounding praise from your own employee! Every change I have tried to make to my account has been a hassle. I have wasted more hours of time and gas driving to brick and mortar stores to correct issues that should have been easily rectified over the phone than I can account for. I plan to have a party when I am finally rid of this company!

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