Compañías de Internet en Minneapolis, MN

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Carol A | 05-05-2016

Horrible, horrible, horrible service. I was set up for a installation between eight to Noon. No one showed up. I called in and they said it would be five fifteen. Still no show. I called again and they said there was a technical issue in my area and would have to reschedule for seven to ten days from then. I had to cancel an appointment waiting on them and then be told that they weren't even coming. No phone call, email or text. Customers service wasn't even apologetic. I cancel the order.

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JOANNE M | 08-07-2016

Customer service is non-existant. Speed is slow and rates are high. Always losing connection. Monthly bill changes monthly.

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Jim C | 03-10-2016

The prices are just OK. They always try to bundle with ridiculous priced land line. Prices go way up if you don't bundle. The service works well enough and the set up and support "during" the hook up was goo. The customer service is absolutely horrible!! If you have any problem, be prepared to wait on hold for "a long time". I have spent four hours (two hours twice in one day) to solve a problem that was their fault one hundred %. Put on hold for twenty or more minutes at a time and transferred to five different people. EVEN the online chat you have to wait twenty minutes to get ant support. Called to cancel the DSL and again put on hold for twenty minutes at a time.....took forty one minutes to cancel....then another three days before it was turned off. I've never called when their "CALL VOLUME IS HIGHER THAN NORMAL..PLEASE HOLD" message was playing. Be warned.

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