Nigel P | 08-14-2023
The worst customer service I have come across in my 67 years on this planet. My modem stopped working on Thursday August 10th, 2023. I called them, went through all the checks, modem had failed. They said they would get one to me by 11th August. They sent me a confirmation email. No modem arrived on Friday, Saturday, or Sunday. I called Century link this morning August 14th and after being cut off a couple of times I spoke to someone who said my modem would arrive today. At 4pm today the modem arrived. No surprise, the new modem is also useless and on the box it said refurbished. I called them again, and again I ent through all of the checks. He said I need a technician, ok, what time today is he arriving. The guy came back and said August 24th. My head is exploded and I told him that I had already been without the internet since the 10th. He went away and 5 minutes later he came back and said the earlies he could do was 22nd August. I asked to speak to a manager, he took my number and said someone would call me. They didn’t, so I called again, a lady answered, I asked politely to speak to a manager, she hung up. DO NOT USE CENTURY LINK FOR YOUR INTERNET. THE CUSTOMER SERVICE IS THE WORST. AFTER FIVE DAYS WITHOUT INTERNET THEY THEN TELL ME THAT I HAVE TO WAIT ANOTHER 9 DAYS. NO CALL BACKS AND ANOTHER DODGY MODEM. THIS IS. PATHETIC COMPANY, I AM SURPRISED THAT THEY KEPT ANY CUSTOMERS. USE THIS COMPANY AT YOUR PERIL. To add insult to injury, they just texted me, at my expense, that they were confirming the appointment for August 22nd.
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